Client Service Coordinator

Client Service Coordinator The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, ensuring effective communication with associates and clients, and coordinating their care in a welcoming and efficient manner. Job Summary Maximize the number of pets seen, provide professional and exceptional service, and maintain financial accuracy while fostering client referrals and satisfaction. Essential Responsibilities and Tasks Live and exemplify the Five Principles of Mars, Inc. within self and the team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about pet health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments. Manage the finances by maintaining accurate balances and using proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. Five Principles Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Hiring Qualifications Competencies : Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented Listening, Functional Preventative Care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management. Capabilities and Experience (can do) : Ability to multi-task, managing multiple tasks simultaneously and shifting attention quickly. Excellent written and verbal communication skills in fluent English. Organizational ability, systematic approach, and turning confusion into order. Problem solving skills, identifying, analyzing, and translating problems into practical solutions. Client service skills, ensuring attentive, courteous and informative service. Intellectual ability, following instructions accurately. Mathematical ability: addition, subtraction, multiplication, division, rates, ratios, percentages, and unit conversions. Computer skills: comfortable and confident with Microsoft Word, Excel, Access, Outlook, and specialized software. Attitudes (will do) : Initiative, using discretion to solve problems and presenting improvement ideas. Integrity, adhering to Banfield values and ethics. Cooperativeness, working collaboratively and sharing information. Flexibility, open to changing situations and performing assigned tasks. Independence, performing duties without supervision. Tolerance for Stress / Resiliency, maintaining a positive outlook and composure under stress. Special Working Conditions Work at a computer for long periods, be confident around pets (dogs, cats, birds, reptiles, etc.), and be able to stand, walk, stoop, kneel, crouch, climb, and lift up to 50 pounds. Meals may require extended hours; weekend and evening work is common. Suitable for working in a moderately high noise environment with necessary hand‑eye coordination and visual acuity. Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards, and medication/controlled substances is routine. Experience, Education and/or Training High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances. One year of related customer service experience required; medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. EEO Statement WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes an inclusive work environment. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, and expression, age, genetic information, status as a protected veteran, or disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment. Pay and Benefits The pay range for this role is $15.00 - $17.70 hourly. This range reflects a general hiring range for the area; the specific rate is based on candidate experience, skill level, and education, and may vary with location or minimum wage laws. Benefits include: Comprehensive Medical, Dental, and Vision Insurance Retirement Plans (401(k) and Roth) with company match Paid Time Off and Holidays Top‑Tier Mental Health and Wellness Resources Associate Life Insurance (company‑paid) and Supplemental Life Insurance Company‑Paid Short‑Term and Long‑Term Disability Flex Spending and Health Savings Accounts Paid Parental Leave for birth and adoption Continuing Education Allowance (for eligible positions) Backup Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits (purchase option) Legal Plan covering a wide range of legal needs Identity Protection Service Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts on products and services #J-18808-Ljbffr