Senior Service Now Leader

Job Description

Job Description

Driving operational excellence through Service Nows trategy, IT asset optimization, and enterprise discovery - aligning technology, processes, and teams for measurable business outcomes.

Senior Service Now Leader
Location: Newark, NJ (Hybrid 3 days onsite)
Contract:6 months

We are seeking an experienced ServiceNow expert to lead the design, development, and operational ownership of our ServiceNow platform. This role is ideal for highly skilled technical professional who excels at solving complex challenges, driving automation, and ensuring the platform aligns with business objectives, ITIL processes, and organizational best practices. The successful candidate will partner closely with IT and business stakeholders to deliver efficient, secure, and scalable digital workflows.

Key Responsibilities
Platform Architecture &Administration
Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service CatLog, Knowledge, CMDB, Discovery, and Asset Management.
Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod.
Oversee platform governance, enforce standards, and lead platform roadmap discussions.

Custom Development &Automation
Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations.
Develop high quality, scalable scripts using JavaScript and Glide APIs.
Extend platform capabilities through Integration Hub and scripted REST/SOAP APIs.

Integrations & Data Exchange
Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server).
Support integrations with device management, identity, and infrastructure systems (e.g., Intune, Workspace ONE, vendor ticketing connectors).

CMDB, Discovery & Asset Management
Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements.
Maintain and tune Discovery schedules, probes, patterns, and classification logic.
Support SAM/HAM processes, job runs, and data quality initiatives.

Platform Security &Compliance
Implement and maintain RBAC, access controls, audit logging, and platform security standards.
Ensure compliance with organizational and regulatory requirements.

Upgrades, Reliability & Observability
Plan and execute upgrades, patches, and hotfixes with minimal business disruption.
Maintain Performance Analytics indicators, collections, and dashboards.
Monitor platform health and proactively resolve performance issues.

Documentation, Enablement& Leadership
Produce technical design documents, runbooks, and admin/user guides.
Mentor junior team members and provide SME level guidance to project and operations teams.
Conduct training sessions for engineers, Service Desk, and business stakeholders.

Required Qualifications
7+ years of hands on ServiceNow development and administration experience.
Expert knowledge of ITIL based IT SM processes.
Advanced proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and ServiceNow Studio.
Strong background integrating ServiceNow with enterprise systems via REST/SOAP APIs.
Proven experience leading platform level initiatives and technical decision'making.
Excellent analytical, debugging, and problem solving skills.

Preferred Qualifications
ServiceNow CSA plus one or more CIS certifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery).
Experience with:
Service Operations Workspace

CMDB/Discovery/Service Mapping
Performance Analytics
SAM/HAM job configuration and optimization
Intune or Workspace ONE integrations
Familiarity with Agile/Scrum methodologies and CI/CD for ServiceNow.
Experience in complex, distributed, or public sector environments.

Soft Skills
Exceptional communication and presentation skills.
Ability to partner effectively with business leaders, engineers, and vendors.
Strong organization and prioritization skills; capable of managing multiple initiatives simultaneously.