Guest Experience Agent
OYO
Key Responsibilities: Deliver prompt, friendly and efficient communication to guests via phone, email and chat Handle guest inquiries, special requests and complaints with a customer-first mindset Monitor upcoming guest arrivals and departures to ensure operational readiness Coordinate with housekeeping, maintenance and operations to resolve issues swiftly Escalate urgent matters appropriately and ensure timely follow-ups Support guests with check-in/out processes and property access Maintain accurate records of all guest communications and resolutions Contribute to internal knowledge bases and process improvements Achieve performance metrics such as CSAT (Customer Satisfaction Score) and response times Qualifications and Skills: 2+ years in customer support, hospitality or a related role Excellent verbal and written English communication skills Ability to multitask and remain calm under pressure Tech-savvy with CRM and ticketing tools (e.g., Zendesk, Freshdesk) Willingness to work in shifts, including weekends and public holidays A positive, problem-solving attitude with high attention to detail #J-18808-Ljbffr OYO
Vacancy posted 5 days ago
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