NYC Bell Attendant & Guest Experience Ambassador

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• I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."
• I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who are committed to delivering exceptional service and meaningful experiences. The Bell Attendant serves as one of the hotel's most visible ambassadors, creating memorable first and last impressions through personalized service, professional hospitality, and seamless guest assistance. Working closely with the Front Office team, Bell Attendants ensure guests are comfortably settled into their accommodations, assist with luggage and personal belongings, and provide thoughtful guidance on hotel offerings and amenities. Beyond traditional bell services, this role serves as a curator of authentic New York City experiences, connecting travelers to the culture, neighborhoods, dining, entertainment, and hidden gems that make Manhattan one of the world's most dynamic destinations. At our NYC property, Bell Attendants are expected to go beyond service delivery by creating meaningful interactions that transform a stay into an experience. By understanding guest preferences and anticipating needs, they provide personalized recommendations and curate micro-local experiences that leave lasting impressions and embody Hyatt's commitment to care and hospitality. Hyatt associates thrive in an environment that demands exceptional performance while offering rewarding opportunities for growth, development, and career advancement. If you are passionate about hospitality, service excellence, and sharing the best of New York City with travelers from around the world, we invite you to join our team. Key Responsibilities Greet arriving and departing guests with warmth, professionalism, and genuine hospitality. Open hotel and vehicle doors and assist guests with arrivals and departures. Load, unload, transport, store, and retrieve guest luggage and personal belongings safely and efficiently. Escort guests to their guestrooms upon request and provide a detailed orientation of room features, amenities, and hotel services. Deliver flowers, packages, messages, and guest requests to guestrooms and meeting spaces. Assist guests with room relocations and special accommodations. Curate personalized micro-local experiences by providing tailored recommendations on dining, arts, culture, nightlife, shopping, wellness, entertainment, and neighborhood attractions. Act as a New York City ambassador by sharing authentic local knowledge and helping guests discover unique experiences beyond traditional tourist destinations. Maintain current knowledge of local events, transportation options, cultural happenings, sporting events, and community activities. Provide maps, directions, and transportation guidance as needed. Maintain updated resources and information regarding local transportation services, attractions, and points of interest. Operate radios and communication equipment professionally and efficiently. Support Front Office operations, including answering guest service requests and assisting Guest Services Agents as needed. Show guestrooms and suites upon request, highlighting the property's amenities and unique offerings. Notify Security of accidents, incidents, or safety concerns and complete all required documentation. Anticipate guest and operational needs, demonstrating initiative and proactive problem-solving. Collaborate effectively with all hotel departments to ensure a seamless guest experience. Perform additional duties and responsibilities as assigned by management. Salary Range: $21.25 an hour How We Care for Our People Our purpose sets us apart: to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it guides how we support one another as members of the Hyatt family. Our care for our colleagues is the foundation of our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for ten consecutive years. This recognition reflects our commitment to creating an environment rooted in inclusivity, empathy, respect, and belonging, where every colleague feels valued and empowered to grow. As a leader within our hotel, the Assistant Director of Sales plays an important role in fostering this culture by developing talent, building meaningful relationships, promoting collaboration across departments, and helping create an environment where colleagues can thrive both personally and professionally. Who You Are As our ideal candidate, you understand the power and purpose of Hyatt's Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being . You are a collaborative, relationship-focused leader who thrives in a fast-paced hospitality environment. You are energized by developing people, building partnerships, carrying a meaningful Major Market group quota, and driving results through teamwork and accountability. You understand that success comes from fostering strong relationships across departments, maintaining a visible and engaged presence, and creating a culture that supports both colleague growth and business performance. You are someone who: Leads with integrity, professionalism, and accountability. Builds trust and strong partnerships with colleagues, clients, and hotel leadership. Enjoys mentoring and developing high-performing teams. Embraces cross-functional collaboration and a “One Hotel, One Team” mindset. Balances strategic thinking with hands-on leadership and active selling. Demonstrates strong business acumen and a consistent, quota-driven approach to sales. Thrives in an onsite leadership role, engaging daily with colleagues, guests, and operational partners. Is committed to continuous learning, innovation, and professional growth. Benefits Include: Medical insurance Vision insurance 401(k) retirement savings plan Parental leave Paid time off and holidays Employee assistance program Colleague travel and hotel discounts Equal Opportunity Employer We are committed to creating a workplace where colleagues feel valued, respected, and empowered to succeed. We believe that diverse backgrounds, experiences, and perspectives strengthen our teams and enrich the experiences we create for our guests. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Qualifications High School diploma or equivalent required; hospitality, hotel, or related experience preferred. Passion for hospitality and creating exceptional guest experiences. Strong knowledge of New York City neighborhoods, attractions, dining, culture, and entertainment. Excellent verbal and written communication skills. Ability to engage confidently and professionally with guests, colleagues, and leadership. Strong organizational skills and attention to detail. Ability to work effectively in a fast-paced hospitality environment. Demonstrated initiative and ability to anticipate guest needs. Ability to maintain the confidentiality of guest, employee, and hotel information. Ability to stand and remain active for the entirety of the scheduled shift. Ability to perform heavy physical work, including exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Ability to lift, transport, and store luggage and guest belongings safely and efficiently. Flexible availability, including evenings, weekends, and holidays. Must be available to work the 3:00 PM to 11:00 PM shift. Ability to collaborate effectively with multiple departments and maintain professional communication standards. Ability to perform additional duties and responsibilities as assigned by management. Hotel Saint Augustine, Bunkhouse Hotels | Houston , TX , US Our family is always growing. Want to be in the know? #J-18808-Ljbffr Hyatt Hotels Corporation