Field Service Technician

Job Description

Job Description

We’re growing—and we’re looking for someone to grow with us.

Join a team that builds and services advanced industrial machines. As a Field Service Technician , you’ll play an important hands-on role in helping our equipment get built, installed, and running at customer sites. You’ll learn how our machines work, troubleshoot problems, support startups, and help keep things running the way they should.

This role is a good fit for someone who likes working with their hands, solving problems, and being close to the action. You’ll work alongside experienced teammates, learn how our machines operate inside and out, and grow your skills as we grow as a company. If you take pride in building, fixing, and making things work, this is a strong opportunity to be part of something meaningful.

What we’re looking for:

• Associate degree or higher in Mechatronics, Mechanical Engineering, or Electrical Engineering.
• 3–5+ years in a technical service environment.
• Mechanical, electrical, or electronic systems knowledge.
• Industrial machinery expertise.
• Diagnostic tool proficiency.
• Understanding of safety protocols.
• Strong problem-solving and analytical abilities.
• Customer-focused mindset.
• Excellent communication skills.
• English (additional languages a plus).
• Up to 70% travel, often with short notice (within two days) both nationally and internationally .

What you’ll do :

• Performing national service assignments at customer sites.
• Gaining hands-on experience on the shop floor to fully understand our machines and systems.
• Training on new systems at both AAE locations (Helmond, Netherlands and Morrisville, NC)
• Installing and commissioning machines at customer locations worldwide.
• Performing maintenance and modifications on-site.
• Supporting the assembly and service teams when working at an AAE location.

* This position requires a valid passport that remains in effect for a minimum of 6 months. *

About AAE North America

AAE North America is a family-owned technology company headquartered in the Netherlands, known globally for innovation, precision, and a people-first culture. Based in Morrisville, NC, just minutes from Research Triangle Park , we design and build advanced automation solutions for medical, semiconductor, and other high-tech industries.

We don’t build standard machines. We develop sophisticated modules, systems, and complete automation solutions capable of producing up to 350 million products per year. Our projects are complex, custom, and constantly evolving, which means you’ll always be challenged and learning.

As we continue to grow, we’re looking for driven engineers who want to grow with us, expand their skills, influence projects, and build a long-term career in a collaborative, family-like environment. At AAE North America, you’re not just an employee, you’re a valued part of something meaningful.

Employee Benefits at AAE North America

At AAE North America, we believe in supporting our employees’ well-being, security, and growth. We offer a comprehensive benefits package that includes:

• Competitive Pay – Market-aligned compensation to recognize your skills and contributions.
• Health Coverage – Company-sponsored medical, vision, and dental insurance to keep you and your family healthy.
• Short-Term Disability - Company-paid gap coverage
• Life Insurance – Company-provided life insurance for additional financial protection.
• 401(k) Plan – With employee contributions to help you build long-term financial security.
• Paid Time Off (PTO) – Flexible paid time off to recharge and take care of personal needs.
• Holiday Pay – Paid company holidays throughout the year.

Respect for all people:

AAE North America is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. AAE North America makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Please Note: To 3rd Party Search Firms/Employment Agencies: Please do not call or email any AAE North America employee about current or future job openings. All resumes submitted by search firms or employment agencies to any employee at AAE North America via email, telephone, social media, or other means will be deemed to be the sole property of AAE North America unless the firm submitting the resume has previously entered into a written agreement with AAE North America regarding recruitment services and has been approved by Human Resources to work on an open position. AAE North America will not pay any fee or remuneration concerning candidates without complying with this requirement.