Host/Hostess

Host Position

The Host is the first point of contact for guests, managing reservations and walk-ins to maximize seating efficiency while delivering exceptional hospitality. This role ensures a seamless guest experience by maintaining a welcoming atmosphere, effectively communicating with the dining team, and providing strategic seating arrangements.

Duties and Responsibilities:

• Guest Interaction:
• Greet all guests warmly and ensure their needs are met with attentiveness and professionalism.
• Anticipate and accommodate guest preferences, special requests, and occasions.
• Reservation and Seating Management:
• Manage the reservation book, ensuring efficient plotting and maximizing seating potential for each shift.
• Welcome walk-in guests, balance reservations and walk-ins, and communicate wait times effectively.
• Strategically accommodate guests to ensure smooth service flow and an exceptional guest experience.
• Operational Tasks:
• Maintain cleanliness and orderliness of the entrance, host stand, and surrounding areas.
• Ensure front desk setup is complete with current menus and tools for the days service.
• Perform side-work tasks as prescribed by management, including opening and closing duties.
• Provide dining room team with accurate table setup information and ensure menus are organized and presentable.
• Report any breakage, equipment issues, or furniture damage to management immediately.
• Team Collaboration:
• Actively participate in daily pre-service meetings to stay informed and prepared.
• Communicate effectively with servers, kitchen staff, and management to coordinate seating and guest flow.
• Assist fellow team members as needed, fostering a positive and supportive work environment.
• Compliance and Standards:
• Adhere to the Delbar Employee Handbooks professional appearance guidelines.
• Maintain compliance with Department of Health standards and sanitation practices.
• Portray a positive and professional attitude, embodying Delbars commitment to gracious hospitality.

Training Requirements:

• Complete Delbars in-house training program, paid at minimum wage.

Qualifications:

• Previous experience in a hospitality or high-volume restaurant environment required.
• Maitre d experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask effectively and remain composed in a fast-paced setting.

Physical Demands and Work Environment:

• Ability to stand, lift, bend, and remain active for extended periods.
• Must be able to lift up to 50 lbs. and perform repetitive motions as required.
• Exposure to cleaning materials and occasional hot kitchen elements.
• Must thrive in a dynamic and fast-paced work environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.