Patient Access Specialist - Behavioral Health (Bilingual English/Spanish)

Job Description

Job Description

N.E.W. Community Clinic's mission is to be a trusted community partner committed to delivering compassionate, high-quality health services that honor the dignity and well-being of every individual served. We provide healthcare services including medical, dental, mental healthcare, WIC, and community outreach services to anyone in our community who may be living in poverty or who may be underserved. We take care of people regardless of the ability to pay.

N.E.W. Community Clinic has three dental clinics, two medical clinics, one WIC locations, and two behavior health clinics in Green Bay, and we are seeking a full-time (36 hours per week), experienced and empathetic Patient Access Specialist to join our Behavioral Health team.

As a non-profit organization, it is about delivering quality, compassionate care. We have a diverse patient base, and you will learn about new cultures and languages, and experience the rewards of working with patients with many different backgrounds. We are always trying to bring care where it is needed most, and you will have the opportunity to take part in outreach services and unique experiences you will not find at a private office. Most importantly, you will be part of a fun-loving team that cares about one another as much as their patients.

N.E.W. Community Clinic believes that all people are entitled to equal employment opportunities. We follow all state, local, and federal laws prohibiting discrimination in all matters involving hiring and employment.

Essential Functions of the Job:

• Responsible for all phases of patient intake, patient electronic records, and collecting fees according to policy.
• Input patient data into patient record in an accurate manner.
• Assist patients as necessary to complete necessary forms.
• Assist with maintenance of the clinic reception area and general clinic maintenance and cleaning as requested.
• Assure that all confidential information, including locking computer equipment and logging off telephones is completed at the end of the day and any other time the clinic reception area is vacant.
• Assume general clerical duties.
• Documentation of patient concerns/requests and forwarding concerns to appropriate providers/staff.
• Provide and obtain signatures on required forms and consents.
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle.
• confirming the correct payor and plan is entered into the EMR system.
• Scan all registration and clinical documentation into the system and maintain all medical records.
• Maintain log of all patients, payments received.
• Maintain cash drawer according to policies.
• Maintain visitor/vendor log.
• Mail necessary documents to clients or identified parties and distribute incoming mail appropriately.
• Receive deliveries including mail from various carriers and forward to appropriate departments as needed.
• Notify appropriate contact of any malfunctioning equipment or maintenance needs.
• Translate when necessary.

Bilingual English and Spanish
Required Credentials, Certification, Licensure
None