Executive Director

JOB SUMMARY The Executive Director leads the day-to-day administrative and operational functions of the community to ensure residents experience a home-like environment, exceptional service, and meaningful engagement. This role is responsible for regulatory compliance, financial performance, staffing oversight, occupancy and marketing support, resident and family satisfaction, and culture building. The Executive Director ensures that activity programming, community engagement, and service delivery are consistently implemented to support resident well-being and operational success. The Executive Director upholds the values of Home, Care, and Comfort in every interaction. Note: This position requires an active Licensed Assisted Living Director (LALD) license in Minnesota (or the ability to obtain prior to start, as required by state regulations). PERFORMANCE OBJECTIVES Regulatory Compliance and Licensing Maintains 100% compliance with all state regulations, required postings, and operational standards as verified through monthly audits. Ensures 100% of required community licenses, permits, and certifications remain current with zero lapses. Achieves zero repeat deficiencies on state or organizational surveys annually and completes 100% of corrective actions within required timelines. Submits 100% of required regulatory reporting within mandated timeframes. Financial Stewardship Meets or exceeds monthly and quarterly operating budget targets within approved variance thresholds. Maintains payroll and labor hours within established staffing plans for at least 90% of months annually. Submits financial and operational data with 100% accuracy and within required deadlines. Occupancy and Marketing Ensures that 90% or more of qualified prospects are offered a tour within 24 hours of inquiry. Achieves monthly and quarterly occupancy goals based on organizational targets. Responds to 100% of inquiries within one business day. Verifies that scheduled activity programming is visibly implemented seven days per week with at least 90% alignment to the posted calendar. Participates in at least two external outreach or referral-building efforts per month. Resident Experience and Engagement Achieves at least 90% resident satisfaction on quarterly surveys. Ensures 100% of residents have access to scheduled engagement opportunities as reflected on posted calendars. Ensure monthly activity calendars are completed, posted, and implemented 100% of the time. Conducts and documents resident or family check-ins at least once per quarter for 100% of residents or responsible parties. Family Communication and Satisfaction Achieves at least 90% family satisfaction on quarterly surveys. Responds to 100% of family concerns within two business days and documents all follow-up actions. Complete and send out a family newsletter monthly. Staffing, Leadership, and Retention Maintains all community leadership positions filled at least 90% of the year, with recruitment initiated within two business days of vacancy. Ensures 100% completion of onboarding and required training for all staff within mandated timelines. Conducts monthly all-staff meetings and communicates follow-up expectations within two business days 100% of the time. Conducts performance check-ins with department leaders at least quarterly, completing 100% on schedule. Maintains staff turnover at or below organizational benchmarks annually. Quality, Safety, and Risk Management Ensures 100% of incident reports are completed and follow-up actions documented within required timeframes. Participates in 100% of required QAPI meetings and completes assigned action items within required deadlines. Completes and documents monthly environmental and safety checks 100% of the time. Collaboration, Engagement, and Culture Actively participates in 100% of scheduled meetings. Maintains visibility across all shifts (day, evening, and overnight) by being physically present in resident and staff areas on each shift at least twice per month, documented through leadership rounds or logs. Conducts at least one recognition or culture-building action monthly (such as staff acknowledgment, celebration, or spotlight). Operational Communication Submits required operational reports to organizational leadership 100% on time. Communicate organizational updates, policy changes, and expectations to staff within two business days of receipt 100% of the time. QUALIFICATIONS REQUIRED QUALIFICATIONS Current, active Licensed Assisted Living Director (LALD) license in Minnesota (or ability to obtain prior to start, in accordance with state requirements). Ability and commitment to maintain required licensure in good standing throughout employment. Ability to manage multiple priorities, deadlines, and follow-up tasks. Minimum of 2 years leadership experience in senior living, long-term care, assisted living, memory care, or related setting. Must be able to read, write, and communicate effectively in English to complete documentation, follow care plans, and communicate with residents, families, and regulatory agencies, unless reasonable accommodation can be made. Valid driver's license and reliable transportation. Experience in operations, budgeting, or departmental oversight. Knowledge of state regulations related to assisted living and/or memory care. Strong communication, leadership, and problem-solving skills. Ability to hire, develop, and coach staff. Proficiency with electronic systems such as HR, EHR, CRM, scheduling, or accounting platforms. Ability to meet the physical demands of the role, including mobility throughout the community. PREFERRED QUALIFICATIONS Prior experience as an Executive Director, Administrator, or equivalent leadership role in senior living. Experience with budgeting, financial management, or occupancy growth. Experience in memory care or dementia programming. Experience in QAPI or quality improvement initiatives. Experience leading community engagement or marketing efforts. ENVIRONMENT WORK CONDITIONS Works in a resident-centered senior living environment including resident living areas, care spaces, and shared community spaces. Experiences moderate activity and noise consistent with a dynamic community setting. Primarily working on-site during business hours with flexibility for occasional evenings or weekends based on community needs. May be required to respond to urgent or emergent situations as needed. Uses electronic systems including HR, EHR, EMAR, CRM, and communication platforms. Works collaboratively with leadership, residents, families, and staff. PHYSICAL DEMANDS Periods of sitting, computer work, and administrative tasks. Frequent walking, standing, bending, and movement throughout the community. Routine use of hands and fingers for documentation and equipment handling. Occasional lifting or movement of items up to 50 pounds. OTHER DUTIES This job description outlines the primary expectations of the role. This job description supersedes and cancels all previous position descriptions, schedules, and arrangements as of its effective date. The Executive Director may be assigned additional responsibilities as needed to support resident experience, engagement, regulatory compliance, quality initiatives, marketing support, or community operations. Nothing contained in this job description creates an employment contract or in any way alters the employee's status as an employee at-will. #J-18808-Ljbffr West St. Paul Opco LLC