Administrative Operations Specialist - Scheduler

Administrative Operations Specialist - Scheduler Full-Time, On-site Location Southfield - 9 Mile Southfield, MI 48033, USA Description Easterseals MORC is hiring for an Administrative Operations Specialist - Scheduler to help make a difference and become part of something bigger than yourself! We are looking for Game Changers! The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. Benefits of Being a Superhero! Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption. Paid Leave Options Available Up to $125 bonus for taking 5 days off in a row. 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off) Wellness Programs We are a PSLF (Public Service Loan Forgiveness) Employer. We provide bonuses and extra incentives to reward hard work & dedication. Mileage reimbursement in accordance with IRS rate. Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi. Student loan repayment options Pet Insurance Qualifications High School Diploma or equivilent At least two years of experience in a full time clerical role Duties and Responsibilities Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. Checks individuals and families in and out for services and manages office flow. Collects copays during check in/out process or via phone. Collects and logs payments, copays, utilizing credit card machines in accordance with Easterseals MORC cash procedures. Verifies/obtains prior authorizations for services being rendered. Updates the account of individuals/families with new and/or changed demographic or financial information. Responsible for answering and triaging internal and external telephone calls. Conducts initial screening of persons served and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general public. Making/changing appointments, making changes and making follow-up phone calls to minimize “no shows.” Calculating Ability to Pay (ATP) financial information, entering the financial information into the Electronic Health Record and forwarding the information the Billing Department as appropriate. Answers both general and specific inquiries regarding payments and balances due, and departmental procedures, some of which may require detailed interpretation of departmental policies and procedures. Refers more complicated issues to the billing team. Assists with insurance verification when needed. Operates a variety of office machines, such as personal computers, scanners, copy machines and calculators. Ensures that paperwork is maintained in accordance with Medicaid and Department of Community Health guidelines, as well as Easterseals MORC policies and procedures. General scanning of team paperwork Collaborates on special team projects as assigned. Full compliance with training requirements. Demonstrates knowledge of principles of trauma informed care. Willingness to support and assist consumers with trauma related issues. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Easterseals MORC Logo