Technical Sales Manager - Upstate New York

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

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Summary

Role Summary: 

The Technical Sales Manager reports to the District Sales Manager in their respective region with an additional reporting relationship to the Regional Technical Sales Leader. The Technical Sales Manager will be responsible for enabling sales growth and customer engagement through consultative account management and business development of local installers, working with construction directors and general managers. This role’s account management focuses on targeting influential installation companies in partnership with the Regional Account Manager through joint action planning and funnel execution. The role’s key objectives are being accountable for regional technical sales execution, developing and managing installers, and partnering with RAMs to operationalize technical sales strategy and remove barriers to product adoption.

 

Location: Remote / Home office in Upstate New York - covering Buffalo, Syracuse, Albany, Niagara Falls and southwestern Vermont

What You’ll Do:

 

Key Responsibilities:

• Technical Sales Execution o Executes the regional technical sales strategy by focusing installer coaching efforts on priority markets, contractors, and projects
• Target installation companies within the region to identify growth opportunities and partner appropriately with internal stakeholders to gain their business.
• Ensures technical resources are applied where they will have the greatest impact
• Act as the subject matter expert in all technical installation practices of our product offerings and installation practices including customer programs and benefits.
• Create and maintain accurate product specifications, builder specifications, and installer specifications for all job sites.
• Regularly audit installation practices and identify installation mistakes, creating corrective action plans when needed in the market.

Installer Relationship Managemen t

• Works with installer businesses to identify, qualify, and develop installers capable of supporting product growth
• Expands installer coverage within the territory to meet contractor demand and sales priorities
• Responsible for cultivating and maintaining installer relationships, including crew identification, crew performance assessment, and installer training.
• Generate sales through installer market development and account management.
• Perform installer market development through lead identification, networking and value propositioning.
• Conducts Quarterly Business Reviews with key installation accounts
• Understand and speak to residential building economics, specifically installation spend

Contractor/Installer Connection

• Engage and drive consistent communication with Exteriors Sales Reps in joint action planning and funnel execution.
• Partners with sales reps to connect contractors with qualified installers and support successful project execution
• Helps remove installation-related barriers which slow/prevent product adoption
• Maintain and defend Builder Account Management Plans with key influential identified installation companies in targeted geographies.
• Execute effective product installation training, aiding installation crews to install JH products as safety and efficiently as possible

 

 

What You’ll Bring:

Requirements:

• Bachelor's degree or equivalent experience required. 

• Preferred Certifications: Certified Professional Constructor (CPC), Certified Associate, Constructor (CAC), Certified Construction Manager (CCM), OSHA Safety Training, TDEC -EPSC Level 1 Certification.

• 3+ years of sales experience in a high-touch sales environment with a high level of organization, discipline, and self-structure. 5+ years preferred. 

• 3-5 years of building science/construction experience and building envelope design,preferably in a management or entrepreneurial capacity. 5+ years preferred. 

• 1+ years of experience working with a Customer Relationship Management system (Salesforce, HubSpot, Zoho, etc.) 

• Ability to travel 30 - 40 % of the time, a valid driver’s license required.

 

• Bilingual with Spanish and/or Portuguese is a plus.

 

What You’ll Receive:

 

As of the date of this posting, a good faith estimate of the current pay scale for this position is $90,000 to $100,000. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

 

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Compensation: competitive salary and bonus eligibility
• Insurance: day-one health coverage medical, dental, vision, life insurance
• Paid Time Off: vacation and company holidays
• Retirement: 401(k) with 6% match
• Investments: Employee Stock Purchase plan (ESP)
• Work-Life Balance: parental leave, wellness programs
• Purpose. Impact. Community: Sustainability Initiatives | James Hardie

 

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James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.