Front Desk - Super 8 by Wyndham Houston/Webster - NASA

Job Description

Job Description

 

1st Shift: 6am - 2pm (Thursday, Friday Saturday, Sundays available to choose from)

2nd Shift: 2pm-10pm ( Mon - Thur + Friday, Saturday, Sunday available to choose from)

3rd Shift: 10pm - 6am (days will vary but ONLY available for 1-2 nights)

Located in Clear Lake Area on NASA Rd 1.

Job description
We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active, and be skilled at multitasking in a fast-paced environment.
Front Desk Agent Responsibilities:
• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Making reservations for guest.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Front Desk Agent Requirements:
• High school diploma or suitable equivalent.
• 6 months - 1 years front desk agent experience preferred, but not required
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.

• Reliable and dependable are a must have.
• Team player, but be able to work alone during your shift
• Physically agile, and able to stand for extended periods.
• Available to work shifts, weekends, and on public holidays.

Job Type: Part-time

Pay: $9.00 - $11.00 per hour
Previous hotel experience: $12.00 (after 60 days)

Benefits:
• Employee discounts on hotels
• Discounted mobile phone service plan after 30 days (optional)

Supplemental Pay:
• $250 Bonus after 60 days *restrictions apply*

- Come to work on time

- Perfect attendance, and willingness to take additional shifts as needed

- Pristine customer service

Schedule: Part Time 3 to 6 days per week
• 4-6 hour shifts, possible 8 hours shifts

• AM Shift: 6am - 2pm Weekdays / Weekends: Wed/Thurs - Sunday
• PM Shift: 2pm - 10pm Weekdays / Weekends: Mon - Thurs, 2-10PM Coverage when needed

• *** Overnight shift 10pm - 6AM: 2 Nights open to choose.

• Holiday availability

Education:
• High school or equivalent (Preferred)
• Some college education (Preferred)

Experience:
• Hotel experience: 6 months - 1 year (Preferred)
• Customer service: 1 year or more (Preferred)

Work Location:
Super 8 Houston NASA (Located in Clear Lake Area / Webster, TX)
18103 Kings row
Houston, TX 77058

(Please map it out and see if you are able and willing to drive to the Clear Lake Area)

* Professionalism, personal hygiene, attendance, tardiness rules strictly apply.