Operations Manager

Title: Operations Manager
Classification: Exempt
Salary Range: $80,000 to $90,000 annually
Reports To: Regional General Manager
Date: June 2026

Job Description:
The Operations Manager is responsible for efficient operations to realize the company's vision of being the preferred alternative for airline catering delivering meaningful value to our clients.

Essential Functions:
General Operations- oversight of all facility operations in collaboration with managerial and supervisory staff.

• Supervise operations in Production, Equipment, Sanitation, and Transportation.
  • Collaborate with the Food Production Manager to deliver catering in accordance with menu specifications and flight schedules.
  • Collaborate with the Food Safety and Quality team to maintain compliance with FDA and HACCP requirements.
  • Coordinate dish room operation to ensure the equipment is clean, organized and available to the facility to meet production requirements.
  • Coordinate equipment setup to ensure accurate packing and delivery of products to clients.
  • Ensure all transportation equipment and vehicles are properly maintained and in good working condition.
  • Ensure transportation staff adhere to all customer requirements and aircraft safety guidelines.

Labor Management- motivate and empower personnel to meet operational output objectives.

• In conjunction with Human Resources, manage talent acquisition and the employee life cycle including performance management, corrective action measures and employee relations initiatives.
• Ensure personnel have all necessary tools and information to successfully perform work tasks safely and efficiently.

Compliance- ensure compliance with all related regulations.

• Ensure all staff are trained and maintain compliant behaviors with the following:
  • OSHA/HIOSH safe practices
  • FDA and HACCP requirements
  • Sanitation guidelines and safe practices
  • TSA and airport security
  • Flying Food Group (FFG) policies and procedures
  • Customer requirements
• Comply with third-party security inspection and verification procedures. Act as liaison for representatives of such third-party entities as well as client representatives.

Inventory- supports Purchasing by actively managing inventory to ensure adequate supply for operational needs.

• Ensure weekly physical inventory of the warehouse in accordance with schedules.
• Complete the required inventory sheets for purchaser and accounting.

Financial Responsibilities- meet expectation of the financial budget.

• Manage departmental costs including labor management and waste controls to meet the established budget.

Skills and Qualifications: The ideal candidate possesses a combination of education and experience equivalent to a bachelor's degree and 4-5 years of broad-based operations management. Strong preference for food manufacturing or processing experience. The ideal candidate also has financial management and leadership skills to effectively lead and inspire a team to meet objectives. Strong verbal and written communication skills is required along with proficiency with Microsoft Office Suite and operational systems to include airline client portals, timekeeping and payroll system, and purchasing and expense reporting systems.