Front Desk Receptionist

Locations Shady Grove, 15215 Shady Grove Rd, Rockville, MD 20850, USA Shady Grove, 15215 Shady Grove Rd, Rockville, MD 20850, USA Gaithersburg-Russell, 702 Russell Ave, Suite 103, Gaithersburg, MD 20877, USA Gaithersburg-Russell, 702 Russell Ave, Suite 103, Gaithersburg, MD 20877, USA Kensington MD - Concord S, 10605 Concord St, Suite 300, Kensington, MD 20895, USA Kensington MD - Concord S, 10605 Concord St, Suite 300, Kensington, MD 20895, USA The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education. Front Desk Receptionist – Essential Functions/Responsibilities Greet patients upon arrival and address questions and concerns Answer incoming calls, provide information, transfer calls, and take messages as needed Schedule appointments and manage multiple provider calendars Register new patients and update existing patient demographics and financial information Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff Maintain and update patient records through data entry, faxing, and scanning Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items Review and update accounts receivable/payable changes since prior visits Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly Monitor office supply inventory, place orders, and coordinate equipment maintenance and service Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments Prepare and process daily reports, deposit slips, and upload financial records to shared files Review billing claims and denials; gather required information from providers or patients to resolve issues Support additional office tasks and projects as needed Front Desk Receptionist – Required Skills and Experience High School Diploma or GED equivalent 2+ years of administrative support experience in a medical environment preferred Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred Excellent customer service and interpersonal skills Ability to establish and maintain effective working relationships with patients, coworkers, and the public Strong communication, multi-tasking, and problem-solving skills Ability to thrive in a fast-paced and demanding work environment Strong attention to detail and a commitment to achieving high levels of patient satisfaction Ability to maintain confidentiality and uphold HIPAA compliance at all times Sound judgment and discretion in handling sensitive information Team-oriented mindset, flexibility, and a willingness to learn Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems Front Desk Receptionist – Pay Range $19 - $20/hr based on experience Front Desk Receptionist – Benefits Offered Health Insurance (Single & Family plans available) Life Insurance Disability Insurance 401(k) Plan with Company Match Employee Discount Program Paid Time Off (PTO) Paid Holidays Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr