Customer Service Representative

Description

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Customer Service Representative

Contract: Austin, Texas, US

Salary Range: 20.00 - 21.00 | Per Hour

Job Code: 371667

End Date: 2026-10-17
Days Left: 28 days, 4 hours left

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Job description:-

• Offering Description: Health
• Process Description: Provider Network
  Skills Description
• Six months high volume inbound contact center experience within the last 12 months.
  Would be nice to have skills:
• MS Office experience
• Effective at multi-tasking
  Roles and responsibilities:
• Must be available for any 8 hour shift from 7 am to 7 pm.
• We are unable to accommodate schedule change requests during the first 90 days.
• This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
• Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner.
• Documents all encounters in clear and concise online logs.
• Transfers callers to other Call?Center?units as needed.
• Meets individual performance standards. Performs other duties as may be assigned by management.
• Attains and maintains strict required attendance and performance metrics.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

Payrange: $20/hr to $21/hr

Job Requirement

• Customer service
• MS Office
• Calling
• Inbound/Outbound

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• Jiya Mulchandani
• View email address on click.appcast.io

Apply Now