Badge Office Administrator

Responsibilities Serve as primary Registrar/Activator for Jefferson Lab staff and users for enrollment and issuance of HSPD-12 compliant DOE security badges. Assist the Badge Office Supervisor with processing badging-related service requests in the ServiceNow incident tracking system. Serve as a subject matter resource to fully resolve staff inquiries relating to the accurate processing of eQIP forms and badging requirements. Production and issuance of DOE Security and LSSO access badges. Perform administrative support duties to update and maintain websites, policies, and other assigned documents. Establish and maintain filing systems, establish work procedures, and collate information. Perform various administrative support duties that involve handling, storage, transmission and disposition of sensitive information. Assist with administering the Personnel Security program – performing quality control review tasks associated with initiating background investigations for both cleared and uncleared staff for issuance of DOE Security Badges. Maintain positive communication and customer service relationships throughout the Lab. Experience Required: 5 or more years of experience working in a high-volume interface environment, adapting to competing priorities and multitasking. Required: Experience preparing presentations and creating spreadsheets/databases. Education Required: High School Diploma. Knowledge, Skills, and Abilities High level of knowledge and proficiency with Microsoft Word, Excel, PowerPoint, and Adobe Acrobat. Ability to organize and prioritize in a multi-task environment as well as to independently identify and solve problems. Ability to work to deadlines. Advanced written and oral communication skills. Strong interpersonal, customer service, and troubleshooting skills. Ability to communicate effectively with people at all levels and from varying backgrounds. Equal Employment Opportunity SURATech, LLC manages and operates the Thomas Jefferson National Accelerator Facility (Jefferson Lab). SURATech is an Equal Opportunity Employer. SURATech is committed to providing reasonable accommodation for people with disabilities (unless doing so will result in an undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to View email address on click.appcast.io or contact Human Resources by calling View phone number on click.appcast.io and selecting option 1 between 8 am – 5 pm EST to provide the nature of your request. Employment with SURATech is conditional upon DOE approval if at any time during your employment you are participating in a Foreign Government Talent Recruitment Program or affiliated activity. Generally, such programs or activities include any foreign–state-sponsored attempt to acquire U.S.-funded scientific research through programs run or funded by the government that target scientists, engineers, students, academics, researchers, and entrepreneurs of all nationalities working or educated in the United States. This includes positions or appointments, both domestic and foreign, titled academic, professional, or institutional appointments whether or not remuneration is received and whether full‑time, part‑time or voluntary. #J-18808-Ljbffr