Field Service Technician

Description

*** 90 % TRAVEL*** The Field Service Technician serves as the primary representative of the Company, embodying the company's commitment to our Core Values of excellence in customer service and technical support. They are entrusted with not only delivering superior service but also with fostering positive relationships with customers, ensuring their satisfaction and trust in the brand. As the frontline ambassador, the Field Service Technician plays a pivotal role in upholding the company's reputation for reliability, professionalism, and expertise within the industrial laundry industry. The role requires frequent travel, both domestically and internationally, to cater to the diverse needs of our customers. Working flexible hours, including weekends and evenings, is necessary to accommodate varying schedules and urgent requirements. Additionally, being on call for immediate assistance ensures swift resolution of any pressing issues that may arise. Field Service Technicians are entrusted with a high level of autonomy, requiring them to independently manage their responsibilities and make informed decisions in the field. As representatives of the company, they bear the responsibility of upholding professional standards, ensuring customer satisfaction, and promoting the values and reputation of our company while in the field.

Skills

Troubleshooting, installation, Repair, Documentation, customer service skills, Mechanical, Maintenance technician, Service, plcs, industrial control

Top Skills Details

Troubleshooting,installation,Repair,Documentation,customer service skills

Additional Skills & Qualifications

Installation: Expertly install industrial laundry systems at customer locations, ensuring adherence to specifications. Troubleshooting: Diagnose and resolve issues with our equipment, encompassing mechanical, pneumatic, hydraulic, electrical, and software complexities. Repair: Perform meticulous repairs and maintenance on our systems, ensuring optimal performance and reliability. Training: Provide comprehensive on-site training to clients on equipment operation, maintenance, and troubleshooting. Documentation: Maintain accurate records of service visits, repairs, and parts used for reference and reporting. Customer Service: Cultivate positive customer relationships by addressing concerns, answering queries, and ensuring overall satisfaction. Safety: Prioritize safety by strictly adhering to protocols and guidelines while working on customer premises. Continuous Learning: Stay abreast of industry advancements and technologies to enhance skills and knowledge. On-Call Availability: This position will be part of an on-call rotation for weekends and evenings to address urgent customer issues promptly.

Experience Level

Entry Level

Job Type & Location

This is a Permanent position based out of Boston, MA.

Pay and Benefits

The pay range for this position is $62400.00 - $68600.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Boston,MA.

Application Deadline

This position is anticipated to close on Oct 15, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.