Senior Client Success Manager

Overview Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising. Senior Client Success Managers are trusted thought partners who lead day-to-day operations for high-value or high-complexity accounts, bringing clarity to performance discussions and consistency to execution. They anticipate risks before they escalate, flag gaps or inefficiencies across the workflow, and help ensure a seamless client experience. Responsibilities Serve as the primary strategic and operational owner for a portfolio of high-value or high-complexity client accounts, ensuring a consistently strong client experience. Act as a trusted advisor to clients by connecting campaign execution, performance data, and platform capabilities to broader business objectives. Partner closely with Sales, leadership, and cross-functional teams to translate client goals into actionable plans, aligning short-term delivery with long-term account strategy. Lead proactive, insight-driven client conversations, identifying risks, surfacing opportunities, and guiding discussions toward retention and growth. Own coordination across internal teams (e.g., Ad Ops, Product, Finance, Sales) to ensure clear accountability, timelines, and execution quality. Take a leadership role in Quarterly Business Reviews (QBRs) by shaping the narrative, synthesizing insights, and recommending forward-looking strategies. Support revenue retention and expansion by identifying upsell or cross-sell opportunities, flagging churn risks early, and reinforcing Innovid’s long-term value. Ensure billing accuracy and financial integrity for assigned accounts by validating rates, resolving discrepancies, and building awareness of historical and seasonal trends. Continuously assess workflows and processes, flagging inefficiencies or gaps and contributing to improvements that enhance scalability and client health. Occasional travel may be required to support client and business needs. Qualifications Strong project and account management skills, with the ability to own end-to-end execution across multiple stakeholders and priorities. Excellent organizational skills, enabling you to manage complexity, dependencies, and shifting timelines without losing attention to detail. Comfort working with data, including advanced Excel skills for analysis, reporting, and performance storytelling. A high degree of accuracy and attention to detail, particularly in client deliverables, reporting, and billing validation. A proactive, self-directed working style with a clear sense of ownership and accountability. Strategic and analytical thinking skills, with the ability to connect client goals to insights, recommendations, and measurable outcomes. Strong communication and relationship-building skills, allowing you to build trust, influence conversations, and collaborate effectively with clients and internal partners. A revenue-conscious mindset, with an understanding of how execution quality, client health, and strategic alignment drive retention and growth. What We Offer The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean. Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave. Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400. Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP). Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare, Wellness Seminars and companywide health challenges with prizes. Award-Winning Company Culture: Professional development with a dedicated Talent Development team, ERGs, philanthropy & awareness programs, mentorship programs, events & celebrations, and volunteer opportunities. High visibility role with uncapped commissions and tremendous growth potential. Offices in major cities around the world and a collaborative, innovative work environment. Equal Opportunity Innovid is an equal opportunity employer and we consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We encourage women, people of color, members of the LGBTQIA community, people with disabilities, and veterans to apply. We are committed to DEI and an inclusive workplace for all employees. Legal and Compliance If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, understand how Innovid processes your personal information and how you can exercise your rights. #J-18808-Ljbffr Innovid