Director Portfolio Operations

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Director - Portfolio Operations.

Reporting to the Senior Director, Real Estate Operations, the Director-Portfolio Operations will work closely with the Real Estate Vice President and Senior Director on the development and implementation of best practices around operational activities and client service as well as the identification and application of industry trends and tools in meeting institutional goals around operational excellence.

Job Responsibilities:

• The Director will work closely with the Real Estate Vice President and Senior Director on the development and implementation of best practices around operational activities and client service as well as the identification and application of industry trends and tools in meeting institutional goals around operational excellence.
• Lead the Real Estate operations team in the development and oversight of maintenance and operational programs to deliver a class A experience across the NYULH commercial portfolio.
• Ensure the Real Estate operations team consistently provides prompt and efficient service to occupants and end users throughout the portfolio. Drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key leadership contacts.
• Coach, develop, guide, and motivate a professional commercial real estate (CRE) team, focusing on professional growth and job performance; conduct talent assessments; manage conflict, and resolve problems to ensure optimal staff outcomes.
• Coordinate the collection, analysis, and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics to identify service gaps and recurring issues and provide corrective actions.
• Ensure properties are managed in compliance with all applicable laws, codes, and standards, including any requirements of third-party regulators such as DOH, The Joint Commission, CMS, EPA, GME, LCME, and others.
• Develop short- and long-term plans for the portfolio based on equipment useful life cycles, preventive and regular maintenance requirements.
• Review, test, and implement new leading edge technologies.
• Design workflows to improve the overall efficiencies on managing the off-site portfolio.
• Maintain relationships with key leadership stakeholders, including internal departments, external partners, and vendors.
• Develop, track, and report on property-based budgets at the portfolio and site level. Monitor budget performance on a regular basis to ensure properties are performing within budget, analyzing performance, forecasting variances, and timely communicating issues.
• Assist in development of capital budgets for the portfolio properties, including contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives.

Skills and Requirements:

• Broad functional/technical knowledge of CRE systems.

• Proficiency in plumbing, HVAC, and electrical distribution systems, including the ability to evaluate MEP and architectural drawings to facilitate timely repairs.

• Technical ability to comprehend multiple facility building management systems (BMS) and to troubleshoot critical alerts. Must be able to communicate industry terminology technical support.

• Must be able to prepare and present detailed reports on building operations and systems, as well as the ability to write and communicate clearly and professionally with occupants, end users, colleagues, and leadership.

• Ability to synthesize information from many sources to create, articulate, and implement management strategies that will improve service delivery efficiencies and alignment of goals and expectations between the RED+F and the portfolio tenants;

• Capacity and initiative to function independently, assuming ownership and responsibility for daily management and the ability to follow-through on assignments without regular supervision or prompting;

• Familiarity with major planning and real estate development processes (applicability in the healthcare arena is preferred but not essential);

• Leadership to drive projects, manage teams, motivate people, and work within diverse, cross-functional teams to achieve common objectives and deliver results;

• Ability to establish and maintain respect of peers and team members;

• Exceptional organizational skills and keen attention to detail and accuracy with an ability to manage multiple projects, prioritize work, manage timelines, and control project budgets;

• Proficiency with the technology and media necessary to communicate and reach our tenants in a manner that is open, accessible, and clear; and

• Discipline, maturity, and composure necessary to perform professionally within a demanding environment and navigate a challenging and ever-changing landscape.

Minimum Qualifications:

• Bachelors degree is required
• 10 years relevant, full-time experience in facilities management, real estate, planning and project management in the field of healthcare, education, life sciences, or a related area
• Strong planning and management experience, familiarity with building mechanical systems, excellent oral and written presentation skills, and highly-developed communication skills are essential to success in this role.

Preferred Qualifications:

• Masters preferred
• 15+ years relevant, full-time experience in facilities management, real estate, planning and project management in the field of healthcare, education, life sciences, or a related area

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $152,240.27 - $218,400.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Required Skills

Required Experience