Medical Office Clerk

Support patients within a military healthcare environment by coordinating appointments, maintaining accurate medical records, and providing responsive front-office assistance.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Job Description

As a Medical Office Clerk, you'll provide appointment scheduling, medical records, reception, and administrative support within an onsite military healthcare environment in San Antonio. You'll assist patients and visitors, coordinate primary and specialty care appointments, verify eligibility, and help ensure accurate records and requested documentation are available for patient care.

Employment Type: Full-time

Schedule: Monday–Friday, 6:30 a.m.–3:30 p.m., with a one-hour unpaid meal break. Federal holidays off; no evenings, nights, on-call coverage, or overtime.

Compensation:

• $15.74–$17.49 USD per hour
• Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).

Key Responsibilities

• Welcome patients and visitors, answer incoming calls, route inquiries, and take messages
• Schedule, reschedule, and cancel primary, specialty, subspecialty, consult, and referral appointments; verify patient eligibility and provide general instructions or direct patients to the appropriate service
• Create appointment schedules and templates in CHCS/AHLTA or MHS GENESIS, work with DEERS eligibility information, and resolve pending or delinquent appointments at the end of the business day
• Process and maintain inpatient, outpatient, and ambulatory procedure records; initiate, locate, update, and file records while ensuring required documentation is available before appointments
• Organize and research patient records, extract required data, and review records for completeness, accuracy, and consistency in accordance with regulatory requirements and established military medical-record procedures

Qualifications

Requirements

• High school diploma or GED
• At least six months of experience in an office setting
• Ability to type at least 50 words per minute
• General administrative and clerical skills, including receptionist and telephone responsibilities
• Knowledge of medical ethics and telephone etiquette, with effective written and verbal communication and customer service skills

Preferred

• Familiarity with medical terminology

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.