Salesforce Business Analyst

Salesforce Business AnalystPositions Day to Day Responsibilities/Project Details (size, scale, scope)Need BA – NA SalesforceTake some of backlog and testing – with extra set of eyes70 GDA/30 KLO (Support)Team is stretchedMore than standard BA – some SF background navigate guess workHow systems architectedExisting Lighting based SFAlso have classic SF (Infinity org)Define “dug” – troubleshooting and building reportsPast BA not had the experience and then can’t help triage issues and ID next stepsItems come up on data on reports – didn’t know what to do if customer came and said data incorrect, BA didn’t know where to go to to verify in system if user didn’t have access to particular fieldGeneral structure of SFCommon issue at Mosaic – someone built report on own, butExplain from business perspective and help tell the story, being able to take meeting to demo, what value is and make sure the demo is focused on end-userIn terms of future state à working with customers of Brazil and USThe customers around sales, service, marketing and agnomy and technical salesAll users of SF in one way or anotherHCL all developmentQuestion example for Interview:What would you do if you don’t know the answer à looking for first path in order to find answers themselvesSAP ENVIRONMENT (Modules touching)InformaticaSalesforce Commerce CloudSalesforce B2B CloudSalesforce Manufacturing CloudSalesforce Marketing CloudData lives in HANA, is replicated, sent to Informatica, and then moves to Salesforce. Salesforce is being used as their front end.