Front Desk Clerk

Front Desk Clerk

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.

Program: Geffner House Salary: $19.49 Per Hour

Geffner House is a 307-unit supportive SRO that provides permanent housing for individuals diagnosed with serious mental illness, some who are recovering from drug and or alcohol addictions and some are people living with HIV/AIDS. The tenants are offered a comprehensive array of on-site services.

Overall Responsibilities:

Under the direction of the Assistant Director of Operations and the Senior Desk Clerk, the Desk Clerk is responsible for performing the day-to-day activities as a concierge, maintaining a clear and unobstructed Building Lobby and 2nd floor area as tenants and their guests enter and leave the building; performs related duties as assigned by the Supervisor.

Essential Duties and Responsibilities:

The essential duties of the Front Desk Clerk include but are not limited to the following activities:

• Directs tenants and visiting officials to the appropriate offices.
• Monitors building traffic, announces all visitors, and maintains the Visitor's Log by ensuring that all visitors are signed in as required
• Answers telephone calls, referring callers to appropriate staff; takes messages as necessary
• Maintains the Incident report Log, accounting for any incident that occurs during the shift
• Maintains and completes other Logs such as the Delivery Log, Fire Safety Log and the Tenant Roster
• Provides crisis intervention in an emergency and contacts appropriate staff, providing any assistance that is necessary.
• Reports any unusual tenant behavior, such as apparent intoxication or any bizarre behavior, to the clinical staff
• Prepares and submits reports as required
• Performs other duties as assigned.

Qualification:

• A High School Diploma or GED
• One year of experience working for a government or non-profit agency or organization providing services to individuals who are either mentally ill or have substance addictions.
• Ability to interact with all levels of staff and clients, good communication skills.

Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender, physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.