Production Support Engineer

Production Support Engineer

Location: Chicago, Illinois (Onsite)

Employment Type: Contract

Duration: 12 Months

Role Overview

We are seeking a Production Support Engineer to join our team. This role is responsible for responding to and resolving business queries within the Market Risk space. The ideal candidate will manage user queries, handle feed and batch support items, and perform incident management to ensure timely resolutions and system stability.

Key Responsibilities

• Respond to and resolve business queries for the Market Risk space.
• Manage the user query mailbox, ensuring timely and appropriate responses.
• Resolve feed and batch support items, including alert management and monitoring.
• Utilize framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting.
• Conduct incident management, providing user notifications and managing escalations.
• Perform documentation and knowledge management tasks.
• Coordinate resolutions with various development teams.
• Assist with metrics reporting and coordinate Business Continuity testing.
• Identify opportunities for automation to reduce manual, repetitive tasks.

Required Qualifications

Experience: 10+ years of Production Support experience.

Technical Skills:

• Strong knowledge of SQL and UNIX / LINUX.
• Working knowledge of ITIL, ITRS, DynaTrace, and Splunk.
• Proficiency with Autosys and Bob jobs.
• Python scripting knowledge.
• Understanding of the Software Development Life Cycle (SDLC).

Preferred Qualifications

• Previous financial industry experience, specifically with Market Risk.
• Familiarity with Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge of Tableau.

Compensation & Benefits

The pay range for this position is $63.00/hour to $68.26/hour. A comprehensive benefits package may be available to eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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