Assistant General Manager (AGM)

Hawksmoor Boston

Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally made it to Boston and opened last month to rave reviews. 

  At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.

Reporting to the General Manager we're looking for an Assistant General Manager to join our team and help us open our third US restaurant.

Work somewhere awesome:

Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.

As a Hawksmoor  Assistant General Manager,   you   play a critical role in supporting the General Manger and leading the team in the successful day-to-day running of the restaurant . You  ensure that Hawksmoor’s standards, culture, and quality are consistently upheld across all areas of the  business , while driving performance, developing  the team, and delivering exceptional guest experience .   Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values. 

Responsibilities include but are not limited to:

Guest Experience  

• Role  model exceptional hospitality, consistently delivering and elevating Hawksmoor service standards.  

• Lead from the floor, ensuring seamless and memorable guest experience at all times.  

• Support the  management team in creating genuine hospitality moments and driving “Journey to Regular.” 

• Ensure all food and beverage standards, recipes, and presentation guidelines are consistently executed.  

• Maintain accountability for current CSI scores,  identify   opportunities, and  implement improvements within the  restaurant .  

• Handle guest feedback and complaints with empathy, urgency, and professionalism, ensuring  timely follow-up.  

• Work closely with the Executive Chef and Bar Manager to ensure quality, consistency, and guest  satisfaction .  

Team  Engagement & Culture  

• E mbody  Hawksmoor values  with professionalism, positivity, and integrity.  

• Develop future leaders by mentoring  other Manager s and preparing successors.  

• Oversee recruitment, headcount planning, and structured onboarding.  

• Conduct consistent, high quality performance reviews, development planning, and regular  check-ins with the team.  

• Create opportunities for progression and cross-site development within the  team .  

• Champion the team in service , across the wider restaurant, and on Blink .  

• Ensure structured pre-shift briefings, ongoing training, and effective communication.  

• Foster a positive, inclusive environment where team input is valued and morale is strong.  

Health & Safety  

• Ensure full compliance with  allergy   protocols , food safety  standards, fire procedures, and cleanliness policies.  

• Complete  all required  training and  consistently  uphold hygiene standards.  

• Ensure full compliance with all Department of Health regulations through regular walk-throughs and immediate action on any issues.  

• Identify and resolve potential safety hazards to protect both  team and guests.  

• Ensure all  incidents and accidents are properly documented and managed according to procedure.  

Operational Standards  

• Support and step into the General Manager role in their absence, ensuring continuity of leadership.  

• Oversee daily operations, providing clear direction to salaried and hourly Team Members .  

• Monitor team scheduling and labor performance to meet business needs and  financial targets.  

• Drive  financial performance by controlling costs, managing inventory, and maximizing profitability.  

• Partner with the Executive Chef and Beverage Manager on stock  management and inventory control  

• Ensure adherence to all financial procedures, including cash handling and safe management.  

• Approve and oversee maintenance and repair needs to  maintain operational standards.  

• Recognize the impact of operational decisions on both guest experience and overall business performance.  

• Enforce absence and lateness policies consistently and fairly.  

Purpose & DEIB  

• Champion Diversity, Equity, Inclusion, and Belonging within th e  restaurant .  

• Foster an environment, addressing inappropriate behaviors or discrimination proactively.  

• Recruit and  retain a diverse, high-performing  management and service team.  

• Be  knowledgeable about Hawksmoor’s  charity partners .  

• Support sustainability initiatives, waste reduction, recycling programs, and energy efficiency .  

• Demonstrate a deep understanding of ingredient provenance and responsible sourcing.  

• Inspire  pride within the team  regarding quality, sustainability achievements, and partnerships.  

• Understand   ingredient sourcing and the significance of Hawksmoor being a  B Corporation .  

• Continuously  identify opportunities to reduce food waste and improve environmental impact.