Food and Beverage Manager

Job Description

Job Description

Our Food and Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets, Room Service, Lounge and Banquets. You will be responsible for driving the training, culture, overall environment, guest satisfaction targets, brand standard execution and financial profitability of the food and beverages outlets. You will Lead, support, and clearly communicate goals and expectations that embody the Converge culture.

 

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.

• Oversee the service quality, operational efficiency, guest satisfaction, compliance, and financial measurements.

• Comply with certification requirements as applicable for position to include Food Handlers Alcohol Awareness CPR and First Aid for the team

• Be familiar with the organization of the hotel and know the function of each department.

• Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Converge Hospitality's standards.

• Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets.

• Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s.

• Review F&B staff's worked hours for payroll compilation and submit to accounting on a timely basis.

• Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s.

• Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.

• Ensure that wage progress and productivity reports are completed accurately and on a timely basis.

• Assist in developing and ensure implementation of Food and Beverage promotional ideas.

• Ensure all beverage and food costs are maintained to meet budget.

• Focus the F&B Department on their role in contributing to the guest service scores.

• Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting.

• Develop initiate and promote sales including up selling programs for use by all service personnel.

• Participate in required M.O.D. coverage as scheduled.

• Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned.

• Conduct monthly beverage inventories and reconciliations.

• Ensure that the quality and presentation of all food products are according to Converge Hospitality's standard.

• Operate restaurants in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws.

• Perform any other duties as requested by the General Manager.

KNOWLEDGE, SKILLS AND ABILITIES

• Possess knowledge of hospitality industry and business management fields.

• Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.

• Able to work independently with minimal supervision and a desire to participate as part of a team.

• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.

• Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis.

• Develop and maintain rapport with key community contacts to ensure a visible presence in the community.

• Lead and be a role model for all team members.

• Basic to advanced knowledge of budget development and analysis and monthly financial analysis.

• Able to assess/evaluate team member performance in a fair and consistent manner.

• Able to make decisions with only general policies and procedures available for guidance.

• Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

• Able to work in fast paced environment.

• Able to prioritize, organize, and manage multiple tasks.

• Knowledge of food service regulations.

 

GENERAL NOTES

• The Restaurant Manager will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

• Consistent attendance in accordance with the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If the Restaurant Manager is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.

• This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor.

• Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

• If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality.

• Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.