Account Resolution Specialist

Managing a high volume of member communications, the full-time Account Resolution Specialist will establish payment plans, collect loan payments, and recover collateral while working remotely from Washington or Oregon. Key responsibilities: Handles outbound and incoming calls regarding delinquent accounts, setting up repayment schedules within policy guidelines Completes tasks related to the collection and closure of delinquent accounts, including preparing files for collateral recovery and making recommendations for charge-offs Provides guidance and training to new team members and reviews internal processes for efficiency improvements Required qualifications: Minimum one (1) year of experience in customer service or collections Knowledge of federal, state, and local laws related to collections and repossession Familiarity with Symitar and Temenos systems is preferred Ability to analyze situations affecting loan assets and establish effective working relationships Willingness to work extended hours as required to meet project deadlines