Distribution Supervisor

ABOUT THE BRAND:

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Our Mission:  To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. 

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit

JOB OVERVIEW:

Working closely with Distribution Management, Traffic, Supply Chain and Order Management, the Distribution Supervisor will direct and coordinate warehouse, receiving and shipping operations and activities to meet or exceed operating plan goals. The supervisor will ensure compliance with safety, accuracy, and personnel policies.

ROLES AND RESPONSIBILITIES:

Manage and direct Distribution Center operations:

• Provide daily / weekly balancing of skilled labor across the warehouse, receiving and shipping activities.
• Oversee team leads and material handlers to achieve departmental and site performance objectives, including cost, service, and quality.
• Communicate department goals to personnel and provide resources and motivation to meet or exceed goals.
• Communicate issues to the Distribution Manager and other supervisors, to ensure seamless operation and transfer of information.
• Interact with management and cross-functional employees to resolve issues affecting operations.
• Interact with Planning/Buyers, Traffic, Order Management, Customer Service, Accounting, Production, and other departments and passes important information along to department and key personnel.

Ensure key processes are successful:

• Provide for the orderly and accurate receipt of all inbound deliveries and shipments.
• Ensure timely delivery of materials to storage and other organizational functions.
• Facilitate and support setup and execution of replenishment activities.
• Supervise the picking, packing, and shipping of all Domestic and International shipments.
• Ensure all orders are processed accurately and on time.
• Deliver Value Added Services in accordance with customer requirements.
• Coordinate and schedule all dock activities including quality audits on shipments.
• Coordinate and conduct cycle count program including variance research, root cause analysis, and reconciliation.
• Ensure customer returns are processed within company communicated timeframe.
• Ensure the return of rejected material to vendors for credit and the destruction and/or recycling of scrap and obsolescence material.

Drive Safety Program:

• Ensure consistent safety and process training of all material handlers. Provide documentation and tracking of all training in assigned areas.
• Conduct and document effective safety meetings at required intervals.
• Work with E&S and maintenance department to provide a safe work environment and optimization of the industrial moving equipment. Provides guidance to workers to do the same.

Develop Personnel Skills and Capabilities:

• Review and assess the skill set of each employee as it relates to the job requirements.
• Conducts timely performance reviews and assists in the management of individual development plans.
• Administer disciplinary action as needed.
• Mentors and coaches Lead staff in supervising and directing employees.
• Track employee attendance and approve timesheets according to Company's policy.

Drive Continuous Improvement:

• Use lean and six sigma techniques to drive year-over-year improvements in cost, service, and quality.
• Assist the Distribution Manager and Sr. Industrial Engineer to develop a culture of continuous improvement in staff and team.
• Work with team leads, material handlers and other site and functional personnel, to ensure continuous improvements objectives are achieved.
• Coordinates and oversees the planning of improvements of materials processes. Takes a leading role in evaluating the results and communicates the results to relevant personnel.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities):

General:

• Demonstrated attention to detail.
• Must be detail oriented with the ability to fulfill responsibilities with minimal supervision.
• Ability to work independently and use sound judgment in decision making.
• Strong analytical skills including the use and application of Six Sigma problem solving.

Leadership:

• Demonstrated strong interpersonal skills.
• Ability to direct others within the process to meet or exceed department goals.

Communication:

• Must possess excellent verbal and written communication skills.
• Fully fluent in conversational and business (oral and written) English and Spanish

Project Management:

• Skilled in managing multiple projects and responsibilities in a fast-paced changing environment.
• Possess skills to develop and implement new procedures and policies to simplify and improve operations.

System and Tools:

• Knowledge of computers and proficient in MS word, excel, SAP experience helpful.
• Has some experience using computer-based warehouse management system (WMS), use of SAP WMS a plus.

EDUCATION AND EXPERIENCE:

• H.S. Diploma or equivalent or 2-year degree or technical training preferred.
• Minimum 2 years of Warehouse experience in supervisor role.
• Work with a recognized international company a plus

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT:

• Work is performed in a designated professional office workstation and environment.
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.
• Must be able to pass forklift certification exam.
• While performing duties if this job employee may be required to lift up to 60 lbs.
• While performing the duties of this job, the employee is:
• Standing on feet 80-90% of the time.
• Working at a computer about 10-20% of the time.
• Constant activity while at work.
• Frequently work in high noise areas that require hearing protection.
• Regularly works with or around chemicals.
• Regularly works on multi-level floors.
• Occasionally works in confined spaces.
• Occasionally works in a non-climate-controlled environment.

DISCLAIMER:

This indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.

DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!