AVP - General Liability Claims Manager

Role Description

The AVP – GL Claims Manager, reporting directly to SVP – Claims, is a full-time remote role responsible for managing and overseeing General Liability claims activities across assigned programs. Day-to-day responsibilities include:

• Supervising claims handling workflows
• Reviewing complex and high-severity claims
• Providing guidance on coverage, liability, and damages evaluation
• Ensuring consistent application of claims best practices
• Collaborating closely with underwriting, legal, and distribution teams
• Monitoring key metrics and conducting file audits
• Recommending process improvements
• Contributing to strategy development for emerging exposures and market trends

The position requires proactive leadership, clear communication, and effective decision-making in a remote environment.

Essential functions include:

• Oversight, supervision, and management of all aspects of moderate to significant complexity claims from coverage through resolution
• Adhering to company’s Litigation Management guidelines
• Overseeing and managing all claim documentation by GL Claims Team
• Oversight and management of timely reserve setting process
• Managing, reviewing, and approving all expenses incurred on a claim
• Overseeing and managing all risk transfer opportunities as warranted
• Timely, professionally, and accurately reporting claims to reinsurers as required by guidelines
• Anticipating and meeting all customer needs (both internal and external)
• Presenting claims to senior leadership team and peer groups
• Coordinating training, mentoring, and development of employees in the department
• Occasional travel to mediations, trials, or industry events as needed
• Performing other duties as assigned

Qualifications

• Bachelor's degree with a concentration in business or equivalent work experience. JD applicants welcome but not required
• 10-15 years of staff management and claims handling experience, with commercial E&S knowledge
• Strong claims expertise, including claims management and claims handling experience in General Liability or related commercial lines
• Experience working with underwriting teams to align claims strategies with program objectives and risk appetite
• Proven leadership capabilities, including mentoring and supervising claims professionals and influencing cross-functional stakeholders
• Experience with litigation management, negotiation, and alternative dispute resolution is beneficial
• Ability to critically review a claim file for relevant information, accurately assess the information, and make necessary recommendations
• Ability to make independent decisions with minimal or no supervision
• Strong organizational and time management skills, with the ability to prioritize multiple complex files and projects in a remote setting
• Extensive knowledge of the insurance industry and E&S markets
• Ability to maintain a high level of tact and professionalism
• Possess strong interpersonal skills
• Strong verbal and written communication skills
• Strong computer and office skills

Benefits

• Access to medical, dental, vision, life, disability, and AD&D insurance
• Tax-advantaged savings accounts
• 401(k) plan with company match
• Generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more
• Eligible positions may qualify for restricted stock units and/or a deferred compensation plan