Complex Liability Claims Manager

Role Description

We are seeking a Complex Liability Claims Manager (Property Damage + Bodily Injury) to lead a team handling auto and/or general liability claims across both Property Damage (PD) and Bodily Injury (BI) exposures. This role is responsible for driving claim outcomes, managing litigation, and elevating team performance across a mixed-severity portfolio. This is a hands-on leadership role requiring deep technical expertise in both PD and BI claims, including represented and litigated files.

• Lead and develop a team of liability adjusters handling:
  • Property Damage (coverage, estimates, subrogation)
  • Bodily Injury (non-represented through litigated claims)
• Oversee end-to-end claim lifecycle
• Provide direction on:
  • Coverage analysis
  • Liability determination
  • Reserve setting
  • Settlement strategy
• Manage litigated claims and outside counsel relationships
• Drive file quality, cycle time, and indemnity/expense control
• Coach team on:
  • Negotiation strategies
  • Litigation management
  • Complex claim handling
• Ensure compliance with jurisdictional regulations and internal standards
• Partner with clients/stakeholders (if TPA environment)

Qualifications

• 7–10+ years of liability claims experience
• Direct experience handling BOTH PD and BI claims
• Strong experience with:
  • Represented and litigated BI claims
  • Attorney negotiation and settlement strategy
  • Coverage analysis and liability investigation
• 3–5+ years of leadership experience (Supervisor/Manager)
• Experience managing multi-state claims
• TPA or third-party claims environment experience
• Commercial Auto and/or General Liability exposure
• Experience leading mixed PD + BI teams
• Claims system proficiency (Guidewire, etc.)

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage