Systems Analyst I/II (Public Safety Enterprise Software)

Salary : $87,223.32 - $132,247.68 Annually
Location : City of Escondido, CA
Job Type: Full-Time
Job Number: 03761
Department: Information Systems
Division: Information Systems Administration
Opening Date: 05/11/2026
Closing Date: Continuous


Summary
Please note: This position will be required to work on site. Remote work is not an option.

This position is open until filled.
A first review of applications will take place during the week of May 25, 2026. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.
Systems Analyst I: $7,268 - $9,740 per month
Systems Analyst II: $8,223 - $11,020 per month

If you want to join a hard-working team that shares a commitment to keep the City of Escondido safe, clean and efficiently run, consider a career with the City of Escondido. We have an opening for the position of Systems Analyst I/II in our Information Systems Department/Enterprise Software and Web Administration Division. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website.

Systems Analyst staff are a team of professionals who deliver technology solutions citywide to serve our community.

Overview of the role

The Systems Analyst partners with staff in all departments to leverage technology in pursuit of delivering municipal services. The role includes project management, effective written and oral communications, and the use of technical skill sets to support enterprise technologies. The position entails a combination of business and data analysis. The individual will work closely with end users, stakeholders, vendors, and other team members.


Who you are:

• Builder. You are excited about taking the status quo and continually improving it
• Collaborative. You default to teamwork to meet and exceed goals
• Service Oriented. You demonstrate that you care about the customer's needs.

What you will do:

• Ensure that enterprise application systems are maintained and function optimally.
• Create data extracts, reports and visualization deliverables.
• Lead system implementation and upgrade projects.
• Manage the lifecycles of technologies and find the future solutions.

Under direction (Systems Analyst I), or general direction (Systems Analyst II), performs a variety of complex systems analysis in the design, implementation, maintenance, and upgrades of information systems and supporting computer hardware and software applications; troubleshoots, analyzes and resolves systems and applications hardware and software problems; and provides technical support and assistance to City information users.

Distinguishing Characteristics
Systems Analyst I - This is the entry level class in the Systems Analyst series providing technical and analytical support to information systems, computer hardware and software applications, and City information users. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Systems Analyst II level and exercise less independent discretion and judgment in matters related to work procedures and methods. Incumbents in this class are expected to learn the operating procedures and policies of the work unit under the direction of the Division Manager. Incumbents initially appointed to the Systems Analyst I level may progress to Systems Analyst II after successfully completing one year (12 months) of progressively responsible experience as a Systems Analyst I with the City of Escondido, and achieving the qualifications and departmental requirements established for progression.

Systems Analyst II: This is the experienced level class in the Systems Analyst series and is expected to independently perform the full range of technical and analytical support functions with only occasional instruction or assistance. Positions at this level are distinguished from the Systems Analyst I level by the performance of the full range of duties as assigned, working independently, applying well developed technical and analytical knowledge, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. Positions in this class series are flexibly staffed and positions at the Systems Analyst II level are normally filled by advancement from the Systems Analyst I level.

Key Responsibilities
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties form those set forth below to address business needs and changing business practices.

General Functions:

Performs a variety of complex systems analysis in the design, implementation, maintenance, and upgrades of information systems and supporting computer hardware and software applications; programs new applications or enhances existing programs.
Provides various applications development support in response to staff needs including software installation, set-up and configuration, and trouble shooting user problems; maintains existing computer applications by modifying programs or implementing new programs; tests modified programs for possible errors and resolves as needed.
Installs, integrates, programs, administers, and maintains a variety of computer operating systems; conducts system performance analysis and tuning; installs and maintains system software, files and structures.
Establishes and maintains security guidelines for individual program-level access, password expiration and protection of the City's computer resources; adds or deletes user access as required.
Develops relational database and spatial data interfaces and reports per staff requirements; provides quality assurance services and support for relational database applications.
Analyzes computer management information systems to determine needed modifications or new development needs; designs, develops, and implements systems.
Maintains and provides support to existing systems; provides technical answers to client requests for information on system use; responds to trouble calls and requests for major or minor systems modifications; tests, debugs and installs programs.
Provides assistance in the design and development of new systems; from client requirements, determines methods of integrating and interfacing between existing programs to meet user needs.
Performs system maintenance activities of various types on both physical and virtual servers; monitors system performance and disk space; maintains system security; resets application-level user passwords; grants or revokes access to applications.
Plans, develops and analyzes additions, changes and enhancements to system software; determines impact to existing systems, and local/wide area networks.
Performs technical duties in support of the City's database systems; develops, documents and maintains the City's database systems; maintains database security and user access; researches and analyzes new systems and database developments.
Responds to requests from users regarding system operations or hardware and software problems; provides solutions to operational problems or refers users to appropriate staff member.
Tests and supports a variety of specialized computer hardware, software, components and devices; and provides technical support and assistance to end users.
Operates a variety of equipment including workstations, servers (physical and virtual), tablet computers, laptops, and printers.

Performs related duties as required.
Provides vacation and temporary relief as needed.
When Assigned to Public Safety:

Performs analytical duties in the development, operation, administration, and support of the City's public safety information systems including the Computer Aided Dispatch (CAD) System for E9-1-1;
Ensures critical police and fire systems function efficiently and effectively on a 24/7 basis;
Manages projects related to maintaining and enhancing safety systems;
Collaborates with Network team to ensure CJIS and DOJ compliance.
Participates in on-call after hours support rotation.

Qualifications:
Knowledge of:
Operations, services and activities of information systems programs.
A variety of application programming languages.
Personal computer hardware and software components.
Principles and practices of computer science and information systems.
Principles and concepts of network technology.
Principles and practices of database maintenance and administration.
Principles and practices of system testing, analysis and security best practices.
Relational database design and methodology.
Structured Query Language (SQL).
Reporting and Data Visualization Software
Geographic Information Systems (GIS) Concepts
Methods and techniques of developing technical manuals and instructional materials
Operational characteristics of a variety of computer systems, networks and associated hardware, software and related components.
Methods and techniques used in the installation, troubleshooting and maintenance of application hardware and software.
Methods and techniques of evaluating client information and technology requirements.
Methods and techniques of using application design and development tools.
Database principles and concepts.
Principles and practices of customer service.
Pertinent Federal, State and local laws, codes and regulations.
Ability to:
Provide support in the implementation and maintenance of various applications.
Perform complex system analysis, design, development, and reporting duties.
Respond to and identify user needs and determine resolutions.
Identify business process areas needing optimization, and work with users to implement changes.
Detect, isolate and resolve application hardware and software problems.
Apply a wide variety of applications programming languages.
Design, install, configure, and test hardware (physical/virtual) and software applications and programs.
Troubleshoot complex hardware and software applications and programs.
Evaluate, test, implement, convert to, and support new enterprise applications.
Read, interpret and apply complex technical publications, manuals and related documents.
Instruct users in the use of City computer systems.
Operate a variety of computer systems and equipment.
Demonstrate an awareness and appreciation of the cultural diversity of the community.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Keep up-to-date with industry and security best practices.
Continue to learn the latest technologies and seek out areas of business process improvement.

Minimum Requirements
Systems Analyst I/II

Education/Training :

Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems or a related field.

Systems Analyst I

Experience :

Four years (full-time equivalent) of increasingly responsible systems analysis and software applications experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Systems Analyst II

Experience :

One year (full-time equivalent) of experience equivalent to a Systems Analyst I with the City of Escondido. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

License or Certificate :

Possession of, or the ability to obtain, an appropriate, valid driver's license.

Supplemental Information
NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing.


SELECTION PROCEDURE

Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list.

All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®.

The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment.

Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt.


VETERANS' PREFERENCE

Eligible individuals are those who meet the following criteria:

• Served in the U.S. armed forces
• Received an honorable discharge
• Did not retire from military service
• Seeking employment with the City of Escondido for the first time.

Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination.


ABOUT OUR CITY
The is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise.

EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request.
The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance.

The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this for an overview of your options, with links to additional details and forms.

For a more detailed overview of this benefits package, please visit the
01


Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The questions are specific to the position and the information you provide will be reviewed and used to further evaluate your experience and education to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do not answer "see resume" or " see application" as these are not valid answers. Do you agree to answer each supplemental question truthfully and that your responses can be verified from the information included in the Work Experience and Education sections of your application?

• Yes
• No

02


Please select the level of education that you possess for the Systems Analyst position.

• Less than High School
• High School diploma or equivalent
• AA degree or Technical School in non-related field
• AA degree or Technical School with major course work in computer science, information systems or a related field
• BA degree in non-related field
• BA degree or higher with major course work in computer science, information systems or a related field

03


Please select the level of experience that you possess for the Systems Analyst position.

• None
• 0 to 3 years (full-time equivalent) of increasingly responsible systems analysis and software applications experience
• 4 to 7 years (full-time equivalent) of increasingly responsible systems analysis and software applications experience
• 8 plus years (full-time equivalent) of increasingly responsible systems analysis and software applications experience

04


Do you have any experience supporting public safety systems?
05


Please list the enterprise software systems you have implemented, supported, and have a strong level of expertise in.
06


Please describe your project management training and experience.
07


Do you possess a valid driver's license or have the ability to obtain a valid driver's license?

• Yes
• No

08


Since this position will, at times, be required to complete work at the Police & Fire Facility, I acknowledge that prior to being hired I must successfully complete and pass a thorough police background investigation of relevant personal and professional history, including a polygraph examination.

• Yes
• No

Required Question