IT Manager

Project ManagerBNP Associates, Inc., a global leader in air transportation consulting and engineering, has an immediate need for a Project Manager in our Seattle office. This position offers an exciting opportunity to contribute to BNP's continued growth and innovation while working with top professionals in the field.Founded in 1971, BNP Associates, Inc. is a full-service consulting and engineering firm specializing in airport and warehousing infrastructure projects worldwide. Over its 54+ years of operation, BNP has completed thousands of projects, from small terminal projects to the world's largest mechanized material handling systems.We are recognized for our leadership in baggage handling systems, checked baggage security screening, aircraft apron systems, air cargo terminals, and construction administration. Our clients include airlines, airports, government agencies, and transportation infrastructure specialists worldwide. BNP serves as a key design partner for complex projects that drive the future of air transportation and logistics.BNP employs over 220+ professionals worldwide. This position offers an opportunity to contribute to our growth and innovation and work with some of the leading professionals in the field.BNP Associates is seeking a highly capable, hands-on IT Manager to manage, support, and continuously improve the company's technology environment, infrastructure, security posture, and enterprise systems. This role is ideal for a technically strong IT professional who is comfortable operating in a lean environment where day-to-day execution, troubleshooting, and reliable service delivery are the primary focus.BNP Associates is part of BNP Group, which has more than 200 employees across four operating companies and 22 offices worldwide. It operates a modern, cloud-first IT environment built on Microsoft 365, Intune, Entra ID, and other SaaS platforms.This is an active operational role requiring strong troubleshooting ability, sound decision-making, clear communication, and the ability to independently manage and prioritize a broad range of responsibilities.Success in this role will be measured by system reliability, security maturity, operational efficiency, user satisfaction, the successful delivery of technology initiatives, the quality of technical documentation, and the ability to support IT systems and processes as the company grows. The IT Manager will serve as the primary hands-on technical resource for BNP Group's IT environment, with responsibility for the day-to-day security, reliability, and operational health of the company's technology platforms.Key ResponsibilitiesTechnology Support & Continuous ImprovementSupport execution of the company's technology roadmap as set by leadership, helping ensure IT systems meet current business needs.Research emerging technologies and bring forward recommendations that enhance reliability, security, productivity, and operational efficiency.Help maintain technology standards and best practices that promote consistency and reduce technical debt.Operational Excellence & InnovationIdentify opportunities to simplify, standardize, automate, and improve IT operations.Recommend better approaches and implement approved solutions that increase reliability, security, efficiency, and scalability.IT Policy, Compliance & Business ContinuityHelp maintain and administer practical IT policies and procedures covering acceptable use, onboarding/offboarding, data protection, backups, disaster recovery, and business continuity.Coordinate with HR, Finance, Legal, and leadership to support operational alignment and compliance requirements.Maintain and regularly test backup and recovery procedures.Microsoft 365 & Cloud Platform AdministrationAdminister, maintain, and optimize Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, Intune, and Entra ID. Help implement and maintain secure, scalable, cloud-native identity, collaboration, and endpoint management solutions aligned with business objectives.Manage user provisioning, licensing, Conditional Access policies, MFA, device enrollment, endpoint compliance, permissions, and collaboration settings.Leverage PowerShell, Microsoft Graph, and related Microsoft technologies to automate administration, reporting, and operational processes while continuously improving efficiency, security, and user experience.IT Operations & Service DeliveryManage daily IT operations to ensure reliable system performance, infrastructure stability, and responsive end-user support.Act as the primary escalation point for technical issues involving user devices, applications, collaboration tools, and business systems.Support service standards, improve operational processes, monitor infrastructure health, and proactively prevent recurring issues.Identity, Access & Security ManagementAdminister identity and access management processes across the organization.Maintain secure authentication standards including MFA, Conditional Access, endpoint security, email protection, and privileged access management. Support security best practices aligned with NIST principles and industry standards.Support incident response efforts, perform root cause analysis, and help implement corrective actions and security improvements.Endpoint & Device ManagementManage the full lifecycle of company devices including provisioning, configuration, patching, compliance, inventory management, and hardware refresh planning.Administer endpoint management platforms including Microsoft Intune and ensure devices remain secure while balancing usability and operational efficiency.Support both office and remote workforce environments.Network & Infrastructure ManagementSupport and maintain the company's network and infrastructure, including firewalls, switches, VPNs, wireless infrastructure, internet connectivity, cloud-managed networking platforms, and related systems, in line with standards set by leadership.Ensure implementation of scalable, resilient infrastructure practices that support business growth while ensuring performance, reliability, security, and operational continuity across all office locations and remote operations.SharePoint, Teams & Collaboration ManagementManage day-to-day collaboration platform administration including Teams structure, SharePoint permissions, external sharing, retention considerations, and user access policies.Support secure collaboration with internal staff, external partners, and project stakeholders while maintaining appropriate security controls.IT Project Management & Change ControlSupport IT projects from planning through implementation including migrations, system upgrades, infrastructure improvements, and new technology deployments.Coordinate with leadership, vendors, and business stakeholders to ensure projects are properly communicated, documented, tested, and executed with minimal operational disruption.Maintain a structured work management system (Azure DevOps or similar) to prioritize, assign, document, and track IT work and operational improvements, ensuring visibility into priorities, progress, dependencies, and outcomes.AI EnablementSupport the company's evolving use of AI tools and platforms by helping implement practical security standards, employee guidance, and productivity-focused workflows as directed by leadership.Assist in evaluating AI capabilities within core business systems and collaboration platforms.Vendor & Contract ManagementManage relationships with IT vendors, contractors, consultants, and service providers.Evaluate vendor performance, coordinate escalations, manage licensing renewals, review service agreements, and support technology procurement and budgeting activities.Documentation & Process ImprovementMaintain technical and operational documentation sufficient to ensure continuity of IT operations.Document system configurations, architecture, administrative procedures, project decisions, vendor information, automation workflows, and operational standards to reduce dependency on individual knowledge.Operational FlexibilityThis role occasionally requires schedule flexibility to support critical issues, planned maintenance, special projects, system upgrades, or emergency response activities.Qualifications & SkillsBachelor's degree in Information Technology, Computer Science, or equivalent experience preferred.5+ years of corporate IT experience with hands-on systems administration, endpoint management, user support, and cybersecurity responsibilities.Strong experience with Microsoft 365, Entra ID, Intune, Conditional Access, SharePoint Online, and endpoint security management.Experience supporting modern cloud-first IT environments centered around Microsoft 365, Entra ID, Intune, and SaaS platforms.Strong understanding of networking fundamentals including firewalls, VPNs, switching, wireless infrastructure, and remote connectivity.Prior leadership or management experience with accountability for IT operations and outcomes.Experience managing IT vendors, consultants, and third-party service providers.Ability to implement effective operational processes without unnecessary complexity.Strong troubleshooting, communication, and organizational skills.Comfortable working independently and making sound decisions with limited supervision.Experience supporting professional services or engineering environments is a plus.Relevant Microsoft, cybersecurity