DSX Content Designer

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At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

DSX Content Designer

Why We Have This Role

We're looking for a content designer and UX writer to help develop and strengthen the messaging across our digital support products and experiences. You know how words make a difference from the earliest, strategic design explorations through final positioning and launch messaging. This includes crafting landing pages, UI components, personalized content, tool tips, editorial content, and feature naming. You'll evangelize the power of simple, straightforward language, and balance significant long term product goals with short term tactical deliverables.

How You'll Find Success

In this role you will be responsible for digital support UX writing, including planning, creating, and maintaining technical learning content as an integral part of the product launch process and ongoing user experience. The content is often in the form of documentation, but may also be UI text, sample code, or other educational material. Regardless of the content medium, technical writers are distinguished by their skill in explaining complex topics in a way that is useful to their audience, which is enabled by their ability to deeply understand complex technical functionality and collaborate across Product Engineering, Product Management, and UX.

How You'll Grow

• Develop your leadership skills through continuous cross-organizational collaboration, including working with increasingly senior stakeholders and mentoring new team members.
• Learn and develop hard skills, such as HTML, SEO, and writing skills. Over time, you'll become an expert in these spaces.
• Learn UX principles by becoming UX Writing certified and collaborating with product development teams during the early stages of the product lifecyle, where you have the opportunity to influence product design.

Things You'll Do

• Create simple and human product experiences and documentation for users, developers, administrators, and internal stakeholders
• Integrate the latest standards in interaction design and trends in user design into the digital support product creating the most intuitive and easy to use resource in the market
• Research, write, and ensure the accuracy of content that covers current and future releases of our product
• Create and implement a simple and scalable information hierarchy, clear terminology, and navigation to create UX flows that transform the customer journey from confusing to intuitively easy
• Analyze operational and usability data and translate it into concrete content strategy improvements
• Accurately prioritize documentation, from the layout of content on a page to finding its accurate place in the entire documentation taxonomy, with search optimization in mind
• Continuously improve documentation by responding to and incorporating feedback from customers and internal users
• Act as a subject matter authority for the product by giving constructive feedback to the work of your peers and reviewing your own work with others
• Utilize your experience working with Markdown, HTML, CSS, and XML to publish content
• Understand, apply, and provide input on editorial strategy to drive alignment on voice and tone
• Collaborate with localization analysts to ensure content is optimized for translation
• Spend time with customers and colleagues learning from them what would make a world-class digital support experience
• Interact frequently with Product Engineers, Product Managers, and UX to gain a deep technical expertise in product functionality and capability

What We're Looking For On Your Resume

• Ability to learn highly technical products quickly, using pre-release software, internal documentation, and technical discussions with Product Engineers and Product Managers.
• Demonstrated ability to translate complicated concepts into content that is accessible to audiences with mixed levels of expertise.
• Understanding of source control systems and maintaining multiple versions of content.
• Familiarity with SCRUM / Agile development.
• Ability to obtain information through research, interviews, and experimentation.
• Ability to work with geographically distributed team members and developers.
• Ability to write simple code examples.
• Comfortable leading meetings, presenting, and communicating statuses to a diverse set of cross-functional peers.
• A portfolio demonstrating ability to produce high quality written technical content. B2B SaaS work samples highly preferred.
• Familiarity with Lean and Agile development principles and frameworks (such as SCRUM)
• Knowledge of web accessibility principles and experience in designing for accessibility
• 2+ years experience as a UX writer or similar role with a UX or product design team
• 2+ years experience in a digital technology environment with a record of successfully designing and delivering complex solutions
• Bachelor's degree in a design or technology field preferred

What You Should Know About This Team

In the world of online brand communities, the Qualtrics XM Community is one of the tech world's most respected and admired peer-to-peer communities. For those looking for a career in online community management, content marketing, enablement program management, digital success or similar, this is a unique opportunity to join one of the world's most exciting brand communities, and work alongside one of the industry's most well-known community leaders.

What You Should Know About This Team

In the world of online brand communities, the Qualtrics XM Community is one of the tech world's most respected and admired peer-to-peer communities. For those looking for a career in online community management, content marketing, enablement program management, digital success or similar, this is a unique opportunity to join one of the world's most exciting brand communities, and work alongside one of the industry's most well-known community leaders.

Our Team's Favorite Perks and Benefits

• Competitive salary, performance bonuses, generous 401(k) Match
• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus to be used for an “Experience” of your choosing
• Unlimited Sick Days
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.
• Free food and drinks, and amenities like massage chairs, table tennis, and more

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act , Equal Opportunity Employment , Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. For part-time or intern positions, this pay range is for base pay per hour. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Pay Transparency Range $118,000—$128,500 USD