Operations Analyst II

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

Operations Analyst II – Material & Equipment Governance oversees capital planning and governance for Global Commercial Operations, including Base Capital and Shared/Success-Based Capital (SBC). This role partners Field Operations, Network Implementation, Standards, Finance, Procurement, Planning, Product, R&D, and other key organizations to ensure accurate budgeting and reporting, consistent test equipment standards, effective vendor management, and compliant material governance. The position also supports process and system improvements through data analysis, reporting solutions, and cross-functional coordination for trials, migrations, and operational readiness.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

• Capital management (Field Operations): Lead capital budgeting, forecasting, business case development, spend governance, trending, and reporting for Enterprise National, Enterprise Local and Consumer Field Operations across Base and Shared/Success-Based Capital (SBC).
• Analytics & reporting: Provide reporting solutions and data analysis to identify business trends, explain impacts, and recommend workflow/process improvements that support strategic decision-making.
• Test equipment standards & R&D: Drive research and development for new technology test equipment; coordinate lab and field trials; troubleshoot standards issues; and maintain operations control standards for test equipment.
• Material governance: Establish, maintain, and enforce material coding, standards, and approvals; ensure compliance and governance for minor materials, testing equipment, and tools used in Field Operations.
• Vendor management: Negotiate with vendors on equipment and pricing; manage vendor relationships; and serve as an ongoing liaison to resolve issues and improve outcomes.
• Cross-functional partnership: Function as the Field Operations & Standards liaison with A&E Transport, Metro, all Lumen labs, Product, Procurement, Planning, Centralized Operations, Cost Transformation, and Finance.
• Systems & program support: Support project/program execution, including system migrations (e.g., Lumen systems impacting Enterprise National & Enterprise Local Field Operations and adoption of tools/platforms (e.g., SAP/S4HANA, Power Apps, structured and unstructured data sources).
• Equipment inventory & auditing: Maintain and reconcile equipment inventory and asset records in GCO Inventory Power App; SAP/S4HANA for receiving documentation and PO/receipt matching to support accurate asset validation; leverage Power Apps to streamline intake, tracking, and audit workflows; perform routine and ad hoc audits/reconciliations; and investigate variances to ensure accurate asset tagging, custody, and documentation.
• Stakeholder communication: Exchange information requiring interpretation and influence; deliver insights, recommendations, and updates with tact and clarity.

What We Look For in a Candidate

Required Qualification:

• Bachelor’s degree in a relevant field or equivalent combination of education and 5+ years of related experience in field operations, capital/asset management, finance analytics, supply chain/procurement support, or similar.
• Experience with capital budgeting/forecasting, business case analysis, spend governance, and performance reporting.
• Strong analytical and decision-making skills; ability to translate data into clear insights and recommendations.
• Expert-level Microsoft Excel skills; proficiency with data visualization concepts and reporting.
• Working knowledge of enterprise systems and data sources (e.g., SAP/S4HANA, Power Apps; structured and unstructured databases).
• Strong verbal and written communication skills, including the ability to influence and collaborate across teams. Excellent organizational skills, attention to detail, and ability to work within a defined scope using sound judgment and initiative.
• Proactive problem-solver and strategic thinker who identifies process gaps and drives improvements.

Preferred Qualifications:

• Telecommunications industry experience and familiarity with large-scale Enterprise National & Enterprise Local Field Operations.
• Experience with material standards, company-wide material approval/governance, and operational compliance.
• Experience leading or coordinating R&D initiatives and lab/field trials for new technologies or equipment.
• Experience in vendor negotiations and ongoing vendor relationship management.
• Project management experience supporting systems migrations and operational readiness initiatives.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$56,420 - $75,225 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$59,240 - $78,987 in these states: CO HI MI MN NC NH NV OR RI
$62,061 - $82,748 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

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Requisition #: 342061

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

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Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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