Senior Program Manager

Job Description

Job Description

Company Overview:  Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.

Senior Program Manager Benefits : Gexpro Services offers a comprehensive benefits package that includes:

• Competitive compensation plus annual bonus
• Medical, dental, vision, life insurance and pet insurance
• Hybrid work schedule 
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs 
• 401(k) immediately with a competitive match
• Several paid holidays and paid time off that includes personal, sick and vacation time.

Summary

The Senior Program Manager manages customer relationships and fulfillment for assigned Inventory Logistics Management (ILM) accounts who generate an annual revenue of at least $7M.

Responsibilities

• Develop a strategic and targeted customer service approach to attain and exceed annual sales quota and commercial margin rate of assigned customer account worth at least $7M in annual sales.
• Direct supervision of a small team of Program Managers who are responsible for managing discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process, accounts who generate an annual revenue under $5M. 
• The Senior Program Manager may also management responsibilities of a small team of Inside Sales Representatives and/or Project Managers – Sales.
• Develop target customer service levels and team goals; position team to achieve goals.
• Oversee supply chain including managing key vendor relationships, guarantee parts are ordered timely to insure on-time delivery, identify key parts for overseas COGS deflation and own execution on deflationary efforts, drive process improvements, insure prompt payment on invoicing.
• Provides strategic account management which include more complex support such as forecasting, monitoring negative transactions, overall profitability and completing all contractual obligations.
• Partner with Sourcing team members to manage existing programs for assigned area customers.
• Complete data analysis on customer forecast to manage QAD upload for sourcing.
• Provide technical and product knowledge support to supplier and customer base as needed to ensure account is properly maintained.
• Work to constantly improve fulfillment processes.
• Lead quarterly business review with internal team members or external customer and suppliers to provide performance and inventory updates to assigned.
• Ensure prompt payment on invoicing for assigned customer base by reviewing claims (i.e. price/quantity discrepancies, delivery issues, etc.) that prevent the customer from paying in collaboration with CFS Team.
• Own execution of deflationary effort for assigned customer base, if needed.
• Review customer forecast and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times.
• Work closely with outside sales and business development BD Teams to achieve growth objectives and executive on projects such as scope expansion .
• Manage the hot buy process, ensuring all customer orders have been placed, working with sourcing and operations team to ensure inventory is order and/or reallocated to meet customer demand. 
• Complete export compliance workflows for international customer orders, if applicable.
• Perform monthly financial analysis for assigned customer base. 
• Other duties as assigned by Operations Manager, Service Site Manager and/or Service Center Manager.

DISCLAIMER:  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Gexpro Services

Senior Program Manager Requirements:  The Program Manager should preferably possess a bachelor’s degree and at least 5-7 years of relevant experience in a customer-facing role within the supply chain industry OR an equivalent combination of education and experience within the supply chain industry in program management/sales/service capacities owning program strategy and end to end delivery. The ideal candidate should possess the ability to define and execute against program requirements. The Program Manager should possess a combination of proven product and application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, and problem-solving skills to drive decisions with influence presenting to senior executive.

Qualifications

• Minimum of 3 years of supervisory experience within industrial distribution or other sales environments is highly desirable, to include coaching and developing direct reports for promotional opportunities.
• Graduate-level degree, MBA or applicable discipline is preferred
• Combination product and knowledge within industrial distribution or other sales environments, including the ability to source products, quote customers, process transactions, and monitor customer fulfillment, and customer demand planning.
• Strong negotiation and interpersonal skills, well-developed customer service skills with internal/external customers. 
• Exceptional problem-solving skills and a solutions-based mindset. 
• High attention to detail and level of accuracy in processing orders and maintaining records.
• Excellent time management skills with the proven ability to manage multiple tasks and projects simultaneously.
• Ability to identify and resolve procurement-related issues effectively.
• Familiarity with Microsoft Offices, specifically Microsoft Excel as well as relevant ERP systems and Customer Relation Management tools (CRM). 
• Excellent verbal and written communication skills for interacting with suppliers and internal stakeholders. 
• Entrepreneurial self-starter with a high degree of self-confidence, passion, initiative, and a commitment to teamwork and customer service.
• Ability to drive results without a great deal of direct supervision.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 

 “Gexpro Services (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”