Customer Experience Coordinator

Job Description

Job Description

Customer Experience Coordinator

Canyon Adventure Vans – Hurricane, UT

Schedule: Monday–Friday, 9:00 AM–5:00 PM
Pay: $20/hour starting wage
Position Type: Full-time, on-site

About Canyon Adventure Vans

Canyon Adventure Vans is a growing company specializing in innovative products and accessories for adventure vans. For nearly seven years, we've helped customers customize their vehicles and make the most of their adventures.

Over the past year, we've entered an exciting new chapter by expanding into in-house manufacturing. This transition has allowed us to take a more hands-on approach to product development, innovation, and quality.

As our manufacturing capabilities grow, so does the way we operate. We're continuously developing our processes, improving our systems, and finding new ways to better serve our customers.

We're a small, collaborative team where everyone's contributions matter. We value people who bring a positive attitude, fresh ideas, and a willingness to learn and help wherever needed.

Position Overview

We're looking for a friendly, organized, and dependable Customer Experience Coordinator to serve as a primary point of contact for our customers.

This person will play an important role in creating a positive customer experience by answering questions, providing order updates, assisting with product inquiries, and ensuring customers feel heard and supported.

The ideal candidate is a natural communicator who enjoys helping people, pays close attention to detail, and takes pride in providing thoughtful, professional service.

We're especially interested in someone who is resourceful, patient, and solution-oriented. Whether answering a simple product question or working through a more complex inquiry, you approach every interaction with professionalism, empathy, and a genuine desire to help.

As a growing manufacturing company, we're continuously improving our products, processes, and systems. The right person will be comfortable learning new things, adapting as we grow, and contributing to a supportive, team-oriented environment.

Training will be provided. We don't expect you to know everything on day one, but we do value curiosity, initiative, accountability, and a willingness to ask questions.

Key Responsibilities

Customer Communication & Support

• Respond to customer emails and phone calls in a timely, friendly, and professional manner.

• Assist customers with product questions, order updates, lead times, troubleshooting, and general inquiries.

• Provide accurate, thoughtful information while setting realistic expectations.

• Handle customer questions and concerns with patience, empathy, and a solution-focused approach.

• Follow up on outstanding inquiries to ensure customers receive timely updates and appropriate resolutions.

• Greet and assist customers visiting our facility.

• Learn our products and become a knowledgeable, trusted resource for customers.

Organization & Daily Operations

• Manage customer inquiries and order information using Shopify, Gmail, and Google Workspace.

• Maintain organized customer records, detailed notes, and follow-up reminders.

• Track tasks and outstanding customer requests to ensure nothing falls through the cracks.

• Communicate with production, warehouse, and operations team members to obtain accurate information and assist customers.

• Prioritize daily responsibilities and manage multiple communication channels efficiently.

• Follow established procedures and assist with improvements to internal workflows.

• Help identify opportunities to improve the overall customer experience.

Team Collaboration & Growth

• Work closely with a small team where communication, cooperation, and accountability are essential.

• Adapt to changing priorities and evolving processes as our manufacturing operations continue to grow.

• Take initiative, ask questions, and seek clarification when needed.

• Approach challenges with a constructive, problem-solving mindset.

• Welcome feedback and demonstrate a willingness to learn and improve.

• Contribute to a positive, respectful, and supportive work environment.

• Be willing to pitch in and assist teammates when needed.

Optional Creative & Marketing Support

For candidates with an interest in photography, social media, content creation, or marketing, there may be opportunities to assist with occasional creative projects, including:

• Supporting marketing campaigns or new product launches.

• Contributing creative ideas that help showcase our products and company.

Please note: Marketing and creative projects are optional secondary opportunities when available. Customer service and customer communication are the primary responsibilities of this position.

Qualifications

Essential Qualities

• Excellent written and verbal communication skills, including strong spelling, grammar, and attention to tone.

• Friendly, approachable, patient, and genuinely customer-focused.

• Strong organizational skills and dependable follow-through.

• A positive, professional attitude and a willingness to work collaboratively.

• Resourceful and solution-oriented, with good judgment and attention to detail.

• Ability to remain composed and professional when navigating challenges.

• Comfortable learning new technology, software, and processes.

• Adaptable and open to change in a growing small-business environment.

• Willingness to ask questions, accept feedback, and continuously improve.

• Ability to multitask, prioritize responsibilities, and work independently when needed.

• A strong sense of accountability and pride in the quality of your work.

Experience & Skills

• Previous experience in customer service, hospitality, retail, administrative support, or a related field preferred.

• Experience with Shopify, Gmail, or Google Workspace is helpful but not required.

• Strong computer literacy and the ability to learn new systems.

• Interest in manufacturing, adventure vans, camping, overlanding, or outdoor recreation is a plus.

• Creative skills or an interest in marketing are a bonus, but not required. We value all ideas and input.

What We Offer

• Starting pay of $20/hour.

• Consistent Monday–Friday schedule with no regularly scheduled weekends.

• Hands-on training and opportunities to develop new skills.

• The opportunity to learn about product development and in-house manufacturing.

• A collaborative small-team environment where your ideas and contributions matter.

• The chance to help shape customer service processes as our company continues to evolve.

• A unique industry centered around travel, adventure, and innovative products.

Who Will Thrive Here?

You'll be a great fit if you're someone who:

• Genuinely enjoys helping people and creating positive customer experiences.

• Communicates clearly, warmly, and professionally, both verbally and in writing.

• Is naturally organized and follows through on commitments.

• Takes initiative, asks thoughtful questions, and enjoys finding solutions.

• Stays composed and professional when navigating challenges.

• Enjoys being part of a small team where people support one another.

• Is comfortable learning new systems and adapting to evolving processes.

• Welcomes feedback and sees opportunities to learn and improve.

• Brings a positive, dependable, and collaborative attitude to work.

You don't need to know everything on day one. We value curiosity, initiative, accountability, and a willingness to learn.

Above all, we're looking for someone who takes pride in their work, cares about the people they help, and wants to be a positive part of our team.

At Canyon Adventure Vans, we're building more than products. We're building a stronger company, improving how we operate, and helping customers create memorable adventures.

We're looking for someone who's excited to be part of that journey.