Regional Director Of Operations

Job Description

Job Description

As the Regional Director of Operations (RDO), you will be responsible for the successful and profitable operation of multiple hotels within a designated region. This role requires a strategic and hands-on approach to maximize guest satisfaction, drive revenue growth, and ensure operational excellence across all assigned properties.

We uphold a people-first culture where relationships come before business, and intentional culture powers performance. Our mission—to raise the bar on what Relationships, Reputation, and Returns mean in hospitality—drives everything we do. By combining proven systems, talent development, and a culture rooted in genuine connection and ownership, our company fosters an environment where team members are empowered to grow and deliver exceptional outcomes.

Must relocate to South Georgia (Albany / Tifton Area).

Compensation:

$95,000+ depending on experience

Responsibilities:

• Promote a customer-focused culture by delivering outstanding guest experiences, conducting regular guest satisfaction surveys and utilizing feedback to continually improve service and experience.
• Recruit, train, and mentor a high-performing team while cultivating a positive, inclusive, and goal-oriented work environment.
• Work closely with sales teams to grow market share, sustain key client relationships, and track performance to achieve revenue targets.
• Develop and execute pricing strategies, monitor market trends, and lead revenue-generating initiatives across all hotel departments.
• Conduct property inspections, enforce regulatory and franchise compliance, and address concerns to uphold brand standards.

Qualifications:

• Strong budgeting, forecasting, and financial reporting skills with the ability to analyze performance and identify improvement areas.
• A bachelor’s degree (B.A.), 3–5 years of relevant experience and/or training, or an equivalent combination of education and experience.
• Strong verbal and written communication skills, with the ability to lead meetings and present effectively to stakeholders at all levels.
• In-depth knowledge of hotel operations, including preventative maintenance, housekeeping, F&B, and guest services.
• Must be able to leverage and be proficient in systems to streamline operations and reporting, such as Property Management Systems, Excel, Word, Outlook, and PowerPoint.
• Proven ability to manage diverse teams, delegate effectively, and develop talent across multiple property locations.
• Ability to thrive in a fast-paced environment and manage changing business needs with frequent overnight travel, as such, should be available by phone 24 hours a day, 7 days a week.

• Must have Hilton Experience, and IHG is a plus.

About Company

Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality.