Customer Service Associate

Job Description \n General information \n \n \n \n \n \n \n Job Posting Title\n \n \n Customer Service Representative – Healthcare\n \n \n \n \n Date\n \n \n Tuesday, July 14, 2026\n \n \n \n \n City\n \n \n Tampa\n \n \n \n \n State\n \n \n FL\n \n \n \n \n Country\n \n \n United States\n \n \n \n \n Working time\n \n \n Full-time\n \n \n \n \n \n Description & Requirements \n \n \n \n \n \n \n \n \n \n Location: On-site in Riverview or Tampa, FL Starting Pay: $15.61/hr. plusup to $2,880 in bonus opportunities for eligible new hires.* Schedule: Limited-ServiceFull-Timeschedules available;the hours, schedule, and targeted start date are discussed with recruiter \n \n Evening and night shifts are highly preferred, with a 10% shift differential for hours worked between 7 p.m. and 10 p.m. \n \n Make a Difference by Helping People Navigate Healthcare with Confidence \n \n Are youpassionate about helping others? Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team. \n \n You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success. \n \n Pay & Benefits \n We provide a competitive package designed to support your success both inside and outside work: \n \n - Competitive Compensation: \n \n $15.61hr.base pay + 10% shift differential \n Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.* \n \n \n \n \n - Comprehensive Insurance Coverage: Company-paid medical coverage \n \n \n - Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs \n \n \n \n - Paid Time Off Package: Paid time off, sick leave, and11 paid holidays \n \n \n - Tuition Reimbursement: Support forongoing education and development \n \n \n - Future Planning: 401(k) with company match \n \n \n - Work/Life Balance Support: Flexible schedules that meet your lifestyle \n \n \n - Career Growth: A supportive environment with development and promotional opportunities \n \n \n - Meaningful Work with Impact: No cold calls, sales, or collections involved! \n \n \n \n \n \n *Eligibility requirements apply. Bonus amounts and payout timing may vary. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Essential Duties and Responsibilities: \n - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). \n - Calls are basic and routine. \n - Uses computerized system for tracking, information gathering, and/or troubleshooting. \n - Provides feedback when needed, provide input on call trends, processes, procedures, and training. \n - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. \n \n \n \n \n \n \n - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses\n \n \n - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules\n \n \n - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties\n \n \n - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing\n \n \n - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller\n \n \n - Refer calls as required to CSR Lead\n \n \n - Maintain up-to-date knowledge of client regulations and policies\n \n \n - Report problems that occur via the online system so they can be addressed by the appropriate parties\n \n \n \n \n \n \n \n