Property Management Assistant

Job Description

Job Description

As a Property Management Assistant , you’ll play an essential role in supporting the Property Management team and delivering an exceptional experience for both residents and property owners. You’ll assist with tenant communications, application processing, leasing support, property listings, and day-to-day administrative tasks to help keep our properties running efficiently. You’ll coordinate maintenance requests and vendor work orders while helping ensure timely communication and follow-through. Accuracy and attention to detail will be important as you maintain records, reports, and property information using tools such as AppFolio/Yardi, CRM, MLS, and Google Suite .

You’ll also help ensure our operations remain compliant with Fair Housing, Section 8, LIHTC, and applicable local regulations . The ideal candidate is organized, dependable, professional, and customer-focused, with strong communication skills and a willingness to learn and grow in the property management industry. Success in this role means helping reduce vacancy days, supporting high-quality leasing and resident service, and contributing to the dependable, honest, and integrity-driven reputation of Expert Rentals & Property Management .

Compensation:

$15 - $19 hourly

Responsibilities:

What You’ll Do :

• Provide administrative support to the Property Management team

• Assist with tenant communications and application processing

• Help ensure compliance with Fair Housing, Section 8, LIHTC, and local regulations

• Coordinate maintenance and vendor work orders; manage vendor SLAs

• Maintain accurate records and reports in AppFolio and Google Suite

• Deliver excellent resident service and resolve escalated tenant issues

• Grow in the position through continued learning and skill building

• Create and update property listings, marketing materials, and online advertisements.

• Answer incoming calls, emails, and resident inquiries in a professional and timely manner.

Success at 6 months:

• Reduced vacancy days, accurate listing launches, high-quality leasing support

Tools you’ll use: Google Suite, CRM, MLS, AppFolio/Yardi

Qualifications:

What You’ll Bring (Must-Haves):

• Prior admin, leasing, or customer service experience

• Strong organization and communication skills; bilingual a plus

• Pursuing a Texas Real Estate license or willing to get one

Nice-to-haves:

• Familiarity with MLS, CRM, or property management platforms

About Company

Welcome to  Expert Rentals & Property Management

We are a Veteran-Owned Property Management Company in the Killeen – Fort Hood, Texas area.

For Residents:  We Provide Beautiful Homes For Rent, including Unfurnished and Fully Furnished Homes Available For Corporate Clients, Active Military, and Reservists during Short-Term Tours & TDY.

For Owners:  We Provide Expert Property Management Services, Maximize Your ROI, and Match Excellent Residents to Excellent Homes For Rent!

Our Core Values: Dependability, Honesty, and Integrity. We understand that our business relies on our reputation. Satisfied Owners are our goal. Happy Owners and Happy Residents spread the word about their experience.

We are hardworking and committed to your career. We work with accountable people. We are looking for leaders and team players.

Our Mission:  To exceed expectations and WOW clients while providing them with high value, while maintaining a high level of commitment to our community and bottom-line profitability.