OFFICE ASSISTANT - CHMG

Patient Service Representative

Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service. Uses technology systems to manage a wide range of patient requests including appointment scheduling, patient registration, answering general questions and meeting needs, while reducing financial loss and ensuring compliance. Provides a comprehensive and proactive patient experience while performing point of service activities and entering and maintaining confidential and accurate patient information.

Education: Position requires a high school education. College or technical training a plus.

Registration/Certification/Licensure: None.

Experience: Position requires 1 -2 years experience in the medical field and/or 2 years of customer service experience.

Other Requirements: Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements. Provide friendly and courteous assistance to every patient, to achieve an ideal patient encounter and professional experience at CalvertHealth. Exhibit excellent written and oral interpersonal communication skills, in order to communicate effectively with staff, patients, families, caregivers, and providers. Must be able to collaborate with patients, caregivers, clinical staff, and practice leadership in a positive and productive manner. Strong phone, computer, internet experience, and knowledge of insurance billing procedures and familiarization of medical terminology, required. Electronic Health Record (EHR) experience a plus. Must have ability to multi-task, possess organization skills, be adaptable, and work under stressful, and fast-paced conditions while prioritizing administrative tasks. Detail-oriented with the ability to follow directions and work both independently, and as part of a team.