Lead Park Ambassador

Lead Park Ambassador

Various Park District Locations - IL 60035; Park Avenue Beach & Boating Facility - Highland Park, IL 60035; Rosewood Beach - Highland Park, IL 60035

Overview

Salary Range $20.50 - $26.50 Hourly Level Experienced Position Type Seasonal Education Level High School / GED

Description

Summary: Under the direct supervision of the Recreation Coordinator, the Lead Park Ambassador performs a variety of community service functions through general observations, monitoring, and enforcement of the District policies and ordinances on Park District properties. Primarily monitors District parks and properties with an emphasis on lakefront properties and beaches during the summer months.

THIS POSITION IS CONSIDERED CONFIDENTIAL AND STRICT ADHERENCE TO THE EMPLOYEE CODE OF ORGANIZATIONAL VALUES IS REQUIRED.

Essential Duties and Responsibilities:

• Monitors Park District properties, publicly accessible beach areas of Lake Michigan, and other identified PDHP areas
• Acts as deterrent to unlawful behavior.
• While on duty will be the liaison between the police dispatch and Park District related to public issues at Park District properties, will be responsible for the phone line to answer calls.
• Observes and reports unlawful behavior and safety hazards to site supervisor(s).
• Helps persons in need of assistance; contacts local law enforcement for assistance, as needed.
• Conducts security monitoring at Park District special events; assists with traffic direction and crowd control at special events, as required.
• Enforces District policies and ordinances through tactful verbal approach.
• Must use independent discretion and judgement in the absence of a supervisor after hours.
• Must be able to give direction to Security team when needed.
• Must have a valid license and be able to operate a Park District vehicle

Qualifications

Education and/or Experience: High school diploma or equivalent is required. Previous customer service and/or special event crowd management experience is preferred.

Additional Qualifications: - Must display exceptional customer service and communication skills. - Must be able to multi-task and maintain constant mental alertness and attention to detail. - Must maintain strict confidentiality with regard to information obtained. - Must maintain effective working relationships and be able to follow written and oral instructions. - Must be able to acquire the knowledge of geographic areas of the City of Highland Park and Park District properties. - Must be able to handle the pressure of working with high volume general public.

Classification: Seasonal, non-exempt

Wage Range: $20.50-$26.50 per hour, depending on experience.

Benefits: Health & Fitness Membership Outdoor Pool Membership and Seasonal Beach Access Program and Facility Discounts on a variety of recreational activities including Golf and Racquet Sports.

Physical Demands: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this Job, the employee is regularly required to Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet, grass, etc.). Climb stairs, ramps, or ladders occasionally during shift. Occasionally bend/twist at waist/knees/neck to perform various duties. Occasionally lift or carry up to 40 pounds. Run, as needed. Constant use of hands and arms in reaching, handling, grasping. Constant use of vision and hearing to observe, read, and interact. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions: The Park Ambassador works in various environments including adverse outdoor conditions such as cold, winter precipitation, wind, rain, or heat. The noise level in the work environment is usually moderate. Works in a climate of an average of 86 degrees Fahrenheit and high humidity inside and exposed to the weather conditions, which can include cold, rain and extreme heat outside. He/she must be able to respond quickly and accurately.

The Park District of Highland Park is an Equal Opportunity Employer.