Security Supervisor

Security Supervisor The Security Supervisor supervises and provides daily operational guidance to security staff, including establishing daily/weekly schedules, training new security officers, verifying accuracy of time sheets, and communicating relevant information across the system. Leads a team of Security Officers – both TCCL employees and contracted guards – to provide adequate coverage to scheduled branches; will step in and cover shifts as necessary; Interviews, trains, disciplines, and evaluates TCCL staff as necessary; Assists in establishing and monitoring roles, metrics, and performance objectives for security officers; Conducts a variety of departmental training to meet and comply with TCCL customer service standards and CLEET requirements; Conducts regular patrols throughout the system and monitors security cameras providing requested footage as needed; Enforces all TCCL rules and regulations, and serves as primary trainer and subject matter expert for new and contracted officers; Ensures all documentation related to departmental CLEET certification is archived and updated timely to avoid lapse in staff licensing; Takes appropriate action to ensure the safety and security of Library staff, customers, guests, and property. Responds timely to calls for assistance from staff and/or customers, especially in unusual or emergency situations; Completes daily/weekly/monthly activity reports to ensure department communication and continuity is achieved; Maintains order and control during emergency situations; works with local law enforcement and/or other first responders as needed; Explains rules and policies to customers and solicits customer cooperation and compliance; communicate with customers who fail to comply with Library rules and policies; Reviews daily incident reports, inputting information as necessary into relevant database and updating suspension information; Prepares incident reports and debriefs staff on security incidents and issues; Creates and distributes security alerts to the system, including current suspensions; Maintains proficient understanding of how to operate assigned protective equipment and life saving devices; Actively supports TCCL's Equity, Diversity and Inclusion efforts, and the Library's Be All In culture; Perform other duties as assigned. Location: Central Library - 400 Civic Center Tulsa, OK. 74103 & Multiple Tulsa City-County Library locations Schedule: Monday - Friday 8:30 am - 5:00 pm Flexibility required with Evenings and weekends as needed; Salary: $4,717.00/ month Competitive pay and a full benefit package (medical, dental, 457(b), pension, paid time off) are offered with this position. Education & Experience High School diploma or G.E.D. required plus two or more years of security experience in a public setting; CLEET Certification required; A valid Oklahoma driver's license is required; Bilingual English - Spanish preferred; College-level course work in a related field preferred; One year of more supervisory experience required. Tulsa City-County Library proudly serves a diverse community, including many Spanish-speaking customers and families. If you are fluent in both English and Spanish, your skills can help make a meaningful difference in the lives of the people we serve. For this position, the ability to speak/read/write in both Spanish and English is required. Bilingual positions qualify for a quarterly pay incentive. Physical Activity & Environmental Conditions Requires occasional stooping or bending; occasional light lifting (up to 20 pounds) may be required; frequent use of office equipment as well as long periods of sitting, standing, or walking as needed Occasional minor discomforts from exposure to less than optimal temperature and air conditions; may involve dealing with modestly unpleasant situations, such as working in a confined area for long periods of time, dealing with angry or unruly customers, occasional exposure to office chemicals and/or extensive use of video display terminals Routine, in-town travel with occasional out-of-town trips. Reliable transportation is required. Tulsa City-County Library