Director of Member Engagement

Role Description

The Director of Member Engagement is responsible for developing and executing strategies that drive member recruitment, retention, and meaningful engagement across the full membership lifecycle. This role ensures SAF delivers a compelling and differentiated member experience that aligns with organizational priorities and supports long-term growth and sustainability.

• Reports to the Chief Strategy Officer.
• Leads through the prioritization of multiple projects, relationships, and initiatives.
• Works cross-functionally to align membership strategies with SAF’s programs, products, and services.
• Ensures that member value is clearly defined, communicated, and realized.

Qualifications

• 5+ years of overall professional experience in membership, recruitment, and/or communication.
• Bachelor’s degree in business administration, marketing, non-profit management, or similar.

Requirements

• Knowledge of membership/recruitment strategies and persona development.
• Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
• Experience as a supervisor.
• Experience in volunteer management.
• Experience with databases.
• Excellent written and communication skills.
• Prior association or nonprofit experience (Highly desired).
• Personable and nimble with a desire and ability to contribute to the continued success of the organization.
• Strong attention to detail, highly organized with excellent multi-tasking skills.
• Self-starter with a demonstrated ability to take initiative and accomplish tasks on time and with minimum supervision.
• Excellent customer service ethic; adept at developing and maintaining collaborative internal and external relationships; respects differing perspectives.
• Able to produce organized and accurate materials quickly.
• Ability to travel 20% - 30% to events and conferences.

Benefits

• Reasonable accommodation for known physical or mental limitations of qualified individuals with disabilities.
• Telecommuting on an ad hoc basis available following 90 days of successful employment.