Automotive Pre-Owned Service Technician

Automotive Pre-Owned Service TechnicianSerra Ford Farmington Hills is seeking a motivated and highly organized Automotive Pre-Owned Service Technician to join our fast-paced, high-performing team. In this role, you will be responsible for diagnosing, maintaining, and repairing pre-owned vehicles to ensure they meet dealership and manufacturer standards. Your technical expertise, attention to detail, and commitment to customer satisfaction will help maintain our reputation for quality and reliability.BenefitsCompetitive compensation packageOpportunities for career growth and developmentMedical, Dental, Vision, 401K, and other benefits offeredSupportive team environmentPaid Time OffFamily owned and operatedEmployee discounts on services and vehiclesResponsibilitiesPerform work specified on repair orders efficiently and in accordance with dealership policies and proceduresTest-drive vehicles and test components and systems using diagnostic tools and special service equipmentDiagnose, maintain, and repair automotive systems including engine, transmission, electrical, steering, suspension, brakes, and air conditioningCommunicate directly with the Pre-Owned Manager regarding additional service needs and estimated repair timesExecute warranty repairs following manufacturer specificationsMaintain a clean, organized, and safe work environment, including keeping assigned work areas and vehicles orderlyCollaborate with team members to meet service department goals and customer expectationsRequirementsHigh School diploma or equivalentMinimum of 2 years' experience as an automotive technicianStrong knowledge of automotive repair, maintenance, and diagnostic proceduresAbility to read and comprehend written instructions and repair informationExcellent oral and written communication skillsStrong customer service skills with a team-oriented mindsetValid driver's license and clean driving recordAbility to maintain cleanliness and organization of work area and vehiclesFast learner with the ability to adapt to new technologies and repair proceduresSkills / QualificationsAbility to quickly identify and resolve vehicle problemsProficient with diagnostic equipment and automotive repair toolsEffective analytical and problem-solving skillsBasic reading, computer, and math skills for repair documentationAbility to learn new technology and manufacturer service specificationsAbility to work efficiently under pressure while maintaining quality standardsAbout the CompanySerra Ford Farmington Hills is part of Serra Automotive, one of the nation's leading privately-held automotive retail groups. Founded in 1973 with a customer-first philosophy, Serra Automotive has expanded to operate over 60 dealerships in 8 states, representing 27 automotive brands and employing more than 3,600 people nationwide. Our commitment to integrity, service, and career growth makes Serra a trusted name in automotive sales and service.Serra Ford Farmington Hills is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. Employees must provide proof of eligibility to work in the U.S. Employment may be contingent on successful background checks and drug screenings, and applicants may be entitled to a copy of their criminal history report. Compensation is competitive and based on experience; pay will be communicated at the time of offer. We comply with all workplace safety regulations, including MIOSHA, and provide reasonable accommodations to qualified individuals with disabilities. Employment is at-will. This role may require prolonged standing, lifting/moving objects, and driving company or customer vehicles with a valid license and satisfactory motor vehicle record. Employees are expected to act professionally, follow policies, and understand that job duties may change based on business needs.