Customer Care Manager - State Farm Agent Team Member

Benefits: Opportunity for advancement Paid time off Training & development You May Be a Great Fit as a Customer Care Manager at Jey Willis State Farm if: You’re the person people call first when life goes sideways — calm, steady, and ready to help. You genuinely care about your community and want to make a positive impact on the people around you. You’re a natural relationship-builder who earns confidence quickly and keeps it. You listen first, then guide , making customers feel understood while confidently providing options. You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: 157 Reinhardt College Pkwy #100, Canton, GA 30114 At Jey Willis State Farm , we’re committed to delivering exceptional service to our clients every day. We’re looking for a friendly, organized Customer Care Manager r to join our team and help ensure clients feel supported from the moment they reach out. Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses. #J-18808-Ljbffr