Account Operations Outside Support Specialist II (Manheim)

Company Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Job Responsibilities:

• Manage account relationships, maintain effective communications and ensuring customer requirements are met.

• Review and update condition report; approve and audit vehicle repair report.

• Walk vehicles to make recommendations for reconditioning to increase vehicle value.

• Provide quality service and assist in resolving problems. Respond to customer inquiries relating to vehicles.

• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.

• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements.

• Work with lot operations for organization of account vehicles.

• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.

• Actively participate in support of all safety activities aligned with Safety Excellence. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.

• Perform other duties as assigned by management.

Qualifications:

Minimum:

• High School Diploma/GED.

• Generally, less than 2 years of experience in a related field.

• Safe drivers needed; valid driver’s license required.

• Verbal and written communication skills required.

• Knowledge of how to operate PC software applications (i.e., MS Office, Excel, and Outlook).

Schedule:

• Monday - Friday

• 8:00am - 5:00pm

Preferred:

• Previous experience in the auto, logistics, or transportation industry.

Work Environment:

• This is an outdoor role, meaning exposure to weather elements is to be expected every day. The candidate chosen for this role will need to dress appropriately for the weather daily.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.