Front Desk - Midtown

Job Description

Job Description

Job Description: Front Desk 

Company: Anatomy

Status: Full-time / Part-time

Location: Miami / Midtown

Anatomy has positioned itself on the cutting edge of wellness with a center that embodies the future of fitness.  We are seeking professionals who are energetic, driven, goal oriented and service minded with the ability to build long lasting relationships. 

Professional Attributes:

• Self Motivated. You have an internal drive to be successful and know what it takes to get the job done.
• Stellar organizational skills.  You stay on top of things in a graceful and professional manner.
• Leader. Ability to hire, train and supervise staff
• Strong communication skills, you are innovative and creative and quick on your feet.
• Strong customer service focus.  It's your pleasure to get stuff done!
• Reliable, computer savvy, and upbeat

Personal Attributes: 

• Fun. You're the kind of person who can talk to anyone; you're flexible, fearless, and excited to help build something really special.
• Ability to build long lasting relationships
• Positive attitude.  Smile!
• Energetic personality and ability to interact with clients
• Ability interact with many different types of personalities
• Fitness enthusiast.  You live the lifestyle.

Key Responsibilities

• Greet and provide prompt courteous customer service.
• Assists members and guest with questions and product selection.
• Maintain a positive attitude and take initiative.
• Maintain excellent communication skills: phone, within a team, and between co-workers
• Maintain product knowledge for products at front desk.
• Working knowledge of Club Ready so can perform following tasks:
• PT, Membership, Pilates, Stretch and Merchandise Sales.
• Provide answers to simple billing inquiries.
• Search for prospects and members.

Daily Procedures

• Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.
• Utilize cash and Club Ready POS system management.
• Receive and process membership and service payments.
• Guide customers with regards to the latest club promotions, discounts, and/or special events.
• Receive deliveries and ensures they are taken to their proper destination within the club.
• Maintain a personal, professional and helpful image upholding Anatomy’s customer service standards.

Daily Expectations

• Maintain cleanliness of the desk, desk area, and lobby.
• No personal tasks (i.e. texting, emailing, web surfing, personal phone calls).
• Keep front desk area (top and behind) and lobby neat and tidy.
• Stay up to date on interdepartmental communication emails.
• Communicate in a timely manner to the Membership Sales Teams (via email and text) any guests or non-members interested in touring the club.
• Have a pleasant demeanor when addressing all members and guest entering and leaving the club.
• When greeting members and guests in person or on the phone, voice is always smiling.
• Make eye contact when speaking to members and guests.
• Follow and complete Opening and Closing checklists provided.

As a member of the Anatomy TEAM, you will receive:

• Competitive compensation;
• Complimentary club membership;
• Discounts on services, products, and much more.

Compensation: $15.00 per hour