Technical Support Associate

Salary: $110,000 - 140,000 per year Requirements:

• We are looking for someone with experience supporting executive users, including senior leaders and executive assistants, ideally in a financial services environment.
• We need hands-on experience with Active Directory, mobile device management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, and Dell, Mac, or Apple hardware.
• We value familiarity with event support, sophisticated home networks, and proactive monitoring tools such as Splunk and Control Up.
• We are seeking experience with data privacy support, including removing personal information from data brokers, dark web monitoring, and password security using password managers.
• We prefer knowledge of satellite communications, Starlink, and burner devices.
• We would like experience with aircraft and aviation hangar support as a plus.
• We need someone who can multitask and is comfortable supporting multimedia platforms such as Cisco WebEx, Zoom, and Teams.
• We require comfort with on-call coverage, weekend support, and occasional travel.
• We need someone who can work with a hybrid schedule, including at least 4 days in the office per week.

• We respond to user questions and support requests received by email, phone, or other channels.
• We escalate high-impact issues while remaining accountable for the case.
• We provide application support across multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS.
• We support Dell PCs, laptops, Chromebooks, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment.
• We troubleshoot, diagnose, and resolve desktop and end-user hardware and software issues, including off-site repair for remote users.
• We install, configure, test, maintain, monitor, and repair workstations and related technology.
• We build and deploy hardware in line with the lifecycle program.
• We manage inventory and track assets.
• We provide technical guidance and solutions to users at all levels.
• We assist with in-house applications and other IT support needs as required.
• We support project delivery activities when needed.
• We partner with other support teams, including Exchange, AIM, Cyber Security, Windows, and Network Operations, to maintain strong service levels.
• We participate in disaster recovery planning and testing.
• We create technical support documentation and share knowledge with the team.
• We provide travel support and high-risk travel support when required.

• Active Directory
• Citrix
• Cisco
• Hardware
• Support
• macOS
• Mobile
• Network
• Office 365
• Security
• Splunk
• VPN
• Web
• Windows
• AI

More:

We are BlackRock, working with hackajob to connect exceptional professionals to this opportunity. This role is part of our team that delivers 24x7 support to C-level executives and their executive assistants, supporting a broad range of devices, software, and workplace technology through in-person, phone, and remote assistance. We offer a competitive compensation package for New York, NY, including a base salary range of USD 110,000 to USD 140,000, eligibility for an annual discretionary bonus, and benefits such as healthcare, leave, and retirement plans. Our broader benefits include a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off so we can help our people stay energized, engaged, and inspired. We work in a hybrid model with at least 4 days in the office per week and 1 day working from home, supporting collaboration, apprenticeship, and onboarding. We are committed to an inclusive workplace, equal opportunity, and reasonable accommodations for qualified individuals.

last updated 42 week of 2026