Tire and Battery Service Advisor

Sam's Club #6181 9851 S 71st Plaza Papillion, NE 68133-0000 Responsibilities Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages. Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise. Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services. Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value. Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value. Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, understanding the time requirements needed to perform requested services, and prioritizing appointments to maximize service efficiency. Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs. Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques. Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools among team members. Serves as a brand advocate by valuing the member's experience in the TBC area, modeling high-quality service and products, developing and influencing team members, and assisting in training team members. Provides products and services to Members in accordance with Company policies and procedures; operates TBC equipment properly and safely; receives, stores, and disposes of merchandise and supplies; completes and maintains documents; and handles payments, returns, refunds, and exchanges using appropriate procedures. Complies with company policies, procedures, and standards of ethics and integrity; completes work assignments and priorities using policies, data, and resources; collaborates with managers, co-workers, customers, and other business partners; identifies priorities, deadlines, and expectations; and adapts to and learns from change, difficulties, and feedback. Qualifications Valid state-issued driver's license. 18 years of age or older. Preferred Qualifications Auto service industry, Retail Experience. Benefits Health benefits including medical, vision and dental coverage Financial benefits including 401(k), stock purchase and company-paid life insurance Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO may be used for vacation, sick leave, holidays, or other purposes Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more Live Better U: a company-paid education benefit program covering tuition, books, and fees for full-time and part-time associates Compensation The hourly wage range for this position is $21.00 to $29.00. Actual hourly rate will equal or exceed the required minimum wage for the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Other Information Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Equal Opportunity Walmart is an equal opportunity employer and welcomes all qualified applicants to apply. #J-18808-Ljbffr Walmart