Cleared IT Specialist

Job Description

We're hiring a Secret-cleared IT Specialist to support a secure cloud services team. This role involves IT troubleshooting, PowerShell, Active Directory, Exchange, and SaaS knowledge, with a focus on distributed computing and security protocols.

Core Responsibilities

• Provide virtual escort services for non-cleared personnel in secure environments
• Execute approved scripts and commands, share results, and assist with troubleshooting
• Collaborate with engineers to resolve incidents and support deployments
• Mentor team members through coaching, shadowing, and knowledge sharing
• Maintain documentation and knowledge resrouces
• Follow strict security, privacy, and compliance requirements
• Maintain security clearances
• Participate in ongoing technical and security training

Skills and Requirements

• Active Secret Clearance
• Advanced IT troubleshooting experience
• Strong communication, attention to detail, documentation, and customer service skills
• Ability to learn quickly and follow technical processes with precision
• Experience mentoring or training technical team members
• Comfortable working in a fast-paced environment
• Ability to work nights, weekends, and holidays when needed
• PowerShell scripting and Exchange Server experience
• Active Directory administration (permissions, domains, provisioning)
• Familiarity with TCP/IP, DNS, Hyper-V, VMs, Fiddler, Send Connectors
• Programming/scripting in C# and PowerShell SQL (T-SQL) for data retrieval Technical writing for SOPs
• Windows server and desktop support
• Multi-tenant cloud troubleshooting

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io.