Customer Service Associate (Teller)

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Job Summary

Responsible for processing retail branch transaction and providing unparalleled service to our clientele.

Responsibilities and Duties

• Promote business for the bank by maintaining good customer relations and by referring customers to appropriate staff for new services.
• Meet quarterly cross selling goals as dictated by management.
• Complete bank sales training program.
• Become knowledgeable about all bank products and services; follows bank's set policies.
• Assist with the training of new tellers utilizing a teller training check list.
• Accept and process retail and commercial checking and savings deposits; process courier and armored delivery transactions; work drive-up transactions.
• Accept loan payments and forward to loan department for processing.
• Cash checks and make savings withdrawals.
• Process official check requests, savings bonds, foreign items and transfers.
• Assist with night depository duties; ATM duties.
• Act as the Vault Teller for the branch.
• Maintain and balance a cash drawer, following all security guidelines.
• Responsible for transaction processing to include, but not limited to, initiate wires; call back of stop payments, address changes, block entries, wires and corrections; film work on imaging machine; file currency transaction reports and money instrument log when necessary; process verification of deposits; prepare weekly courier logs; certify end-of-month logs.
• Provide all services within banking depository compliance and regulatory guidelines; completes compliance testing as assigned.
• Answer incoming phone calls for customer questions and concerns of depository issues.
• Works under the general supervision of the Customer Service Manager with other projects and duties as needed; accepts assignments and other duties as assigned from Customer Service Manager.
• Reports directly to Customer Service Manager with extension to SVP/Retail Banking Manager for sales and service.

Qualifications and Skills

• Minimum 1 year retail sales experience; cash handling experience preferred.
• Minimum 1 year teller banking experience.
• Good math skills.
• Above average communication skills.
• Excellent customer service and phone skills, with some experience.
• PC proficiency; basic knowledge of office equipment to include, but not limited to, encoder, fax machine, currency and coin counter, copier and calculator.

Benefits

Great employee benefit package which includes medical, dental and vision coverage, plus a 401k plan. Paid (13) Holidays, 10 days vacation and 12 days sick time.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Banking/Teller: 2 years (Required)

Work Location: In person