Virtual Licensed Personal Lines Insurance Specialist

Location: Remote

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location: Remote

A Producer Personal Lines License is required for this position. Please have your NPN# ready for the application.

Job Overview

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customers' insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. 

Why You Should Join Us

• Competitive Compensation: $19/H
• Paid Training: $18/H - $19/H
• Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed.  No less than 40 hrs. per week
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth. 

What We're Looking For

• A Producer Personal Lines License is required for this position.
• Please have your NPN ready
• Preferred 6 months – 2 years of relevant work experience 
• Must be at least 18 years old
• High school diploma or GED equivalent required. 
• Must have open availability during operating hours. 
• Professional customer service aptitude is essential and basic conflict resolution 

Key Skills

• Customer Service Aptitude: Strong skills in delivering exceptional service. 
• Reliability: Consistent dependability and responsibility. 
• Critical Thinking: Ability to assess situations and develop empathetic solutions. 
• Service-Oriented: A personal drive to serve others with compassion. 
• Organizational Skills: Strong organizational abilities are crucial for success in this role. 
• System Navigation: Ability to navigate system tools to search for answers & information.

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment, including a headset.
• Internet Requirements: A hardwired high speed internet connection  
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation.

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team?

Visit us at and connect with us on Facebook, LinkedIn, and Twitter.